Entry Level Management - Customer Service Manager

A&Z MARKETING, INC

Whittier, CA

JOB DETAILS
SALARY
$45,000–$55,000 Per Year
SKILLS
Business Growth, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Service Management, Customer Support/Service, Develop and Maintain Customers, Interpersonal Skills, Lead Generation, Marketing, Marketing Campaign, Marketing Communications, Mentoring, Multitasking, Needs Assessment, Outbound Marketing, People Management, Problem Solving Skills, Revenue Growth, Sales, Sales Management, Sales Qualification, Staff Development, Team Lead/Manager, Telecommunications, User Documentation
LOCATION
Whittier, CA
POSTED
Today

At A&Z Marketing, we specialize in results-driven marketing campaigns that connect brands with the decision-makers who matter most. We also offer opportunities for growth, particularly for those interested in becoming an Entry Level Customer Service Manager. Our expertise lies in managing business client accounts and delivering tailored outreach solutions that drive tangible outcomes—from boosting brand presence to generating qualified leads.


Eager to launch a career in management while keeping your service skills sharp? A&Z Marketing is seeking a dynamic Entry Level Customer Service Manager for our Verizon team! You'll dive headfirst into learning how to lead, manage every facet of exciting telecommunications marketing campaigns, nurture key client relationships, and fuel their growth with new business. Are you an awesome communicator with the savvy to identify client needs? You’re exactly who we want!


Job Description:


As an Entry Level Customer Service Manager, you’ll start by doing basic entry-level customer service duties before transitioning to a management role. These include, but are not limited to:


  • Assume direct responsibility for the quality of work while managing the execution of marketing programs
  • Provide strategic counsel to clients and the account team
  • Anticipate both long-term and short-term strategic needs of clients
  • Plan and conduct strategic client meetings
  • Focus on retaining and developing current accounts to drive revenue growth
  • Supervise account staff, providing structure and instruction to balance their workloads in daily activities
  • Motivate, mentor, and guide the professional development of team members
  • Actively participate in and guide the operations and future direction of the division and agency

The requirements to be an Entry Level Customer Service Manager include:

  • Prior experience in customer service, sales, or a relevant industry is a must
  • BA/BS Degree in Marketing, Communications, or related field (preferred, but not required)
  • Detail- and results-oriented
  • Excellent interpersonal and communication skills
  • Strong problem-solving abilities
  • Can multitask effectively under pressure
  • Has the ability to adapt to changing work environments

About the Company

A

A&Z MARKETING, INC

Open since November 4th, 2016, GLR Marketing has already doubled in size with no plans of slowing down! By finding a niche in face to face new customer acquisitions and leadership development, Fortune 100 and 500 firms hire us to represent their brand, bridge the gap between client and consumer and set them apart from the competition. Almost everything we do is on a persona face to face level. Where billboards, commercials, and telemarketing fails, GLR Marketing thrives.

Why would companies choose to work with us and not use their own trained sales team? Character. A lot of what we do and how we do it is based on character and being relentless. We actually recommend you read Relentless: From Good to Great to Unstoppable by Tim Grover to understand just what we mean. When opening our firm, expanding from North Carolina and with only 6 people, including our CEO, Brittany Gragg, we were humble, hungry, and had a vision in mind. 

GLR Marketing commits to service, quality, and growth. As communication goes more online and less in-person, GLR Marketing believes now more than ever that follow through and authenticity is key. The difference a genuine smile and handshake can make Is astronomical; clients trust our relationship-based sales approach especially because we have the numbers to back it up. Since opening, we have doubled our client’s target goals and help them acquire more long-term happy customers than their competition. 

What sets our team apart from other sales firms is our service to our people and dedication to expansion. To intrinsically motivate our team to be the best version of themselves and deliver their best efforts on a daily basis, we link our success as a firm to the success of our team and each individual team member. If our team isn’t seeing constant development, if they are not learning and we are not adding value to their lives, then we aren’t fulfilling our duty as a company. 

GLR Marketing appreciates our team’s relentless attitude and vow to give 100% to every team member who gives 100% to us. We celebrate the small victories and believe in constant and never ending improvement. 

If you are going to do something, you might as well do it the best you can. Be two feet in and invest your heart and passion into being your finest version.

COMPANY SIZE
10 to 19 employees
INDUSTRY
Retail
WEBSITE
https://www.glrmarketinginc.com/