Job Description
Benefits/Perks Medical, Dental, and Vision Insurance Life Insurance Disability Insurance 403(b) Retirement Plan Paid Time Off (PTO) Paid Holidays Flexible Spending Account (FSA) Employee Assistance Program (EAP)
Eleos Health – HIPAA-compliant documentation tool
Company Overview Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.
Job Summary The Care Coordinator works closely with the Psychiatric Nurse Practitioner (APRN) and Psychiatrist to support individuals receiving outpatient medication management services. This role monitors medication effectiveness and side effects, coordinates care, and facilitates case and family conferences as needed. The program focuses on educating individuals, families, and caregivers on managing mental illness to promote independence and improve quality of life.
Responsibilities
Outpatient Services:
- Completes initial and ongoing assessments, including substance use, living situation, support systems, mental status, history, strengths/needs, and medical status.
- Monitors and supports mental stabilization through regular contact and assessment.
- Coordinates services outlined in treatment plans, including referrals to community resources, and evaluates effectiveness and satisfaction.
- Maintains regular contact during medication management appointments and via phone as needed.
- Advocates for individuals and ensures rights are upheld in accordance with state and federal regulations.
- Assesses risk factors, trauma symptoms, and signs of abuse, neglect, or abandonment; reports concerns per protocol.
Documentation and Reporting:
- Maintains accurate, timely, and comprehensive documentation of all contacts, services, and communications.
- Develops and updates treatment plans and completes required reviews with individual participation.
- Monitors and documents progress toward treatment goals.
- Obtains and maintains appropriate consents and releases of information.
Documentation Tool (Eleos Health)
- Reduces time spent on documentation, allowing more focus on client interaction and care
- Transforms brief notes or session conversations into complete, clinically appropriate documentation
- Supports accurate, compliant documentation while allowing staff to review and finalize notes
- Provides helpful insights from sessions to support care planning and continuity
- Accessible on desktop or mobile for flexibility across different work settings
Qualifications
- Bachelors degree in Social Work or a related Human Services field from an accredited university or college (a related Human Services field is defined as one in which 30 hours of course work includes the study of human behavior and/or development) required.
- Experience working in human services or mental health related field preferred.
- Must demonstrate proficiency in MHRC EHR System within three months of employment. Proficiency in Microsoft Office and email are required.
- Must be able to communicate and write English clearly, legibly and correctly at the college graduate level in order to make entries in the records of persons served. Documentation, paperwork and system entries must meet internal and external guidelines for content, accuracy and timeliness.
- Excellent customer service skills are essential and this individual must be able to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff and other department professionals.
Position Details
This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com
Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence.
Mental Health Resource Center, Inc. (MHRC) is a nonprofit organization that provides a wide range of behavioral health and social services to the community. Included in MHRC’s service array are 24-hour emergency services and inpatient psychiatric services for children, adolescents, and adults. Outpatient services include medication management, care coordination, case management, intensive case management team services, counseling, psychosocial rehabilitation, an adult therapeutic family program, state hospital liaison services, mental health court, multidisciplinary forensic teams (MFT), jail-based diversion services, a Co-Responder Program with the Jacksonville Sheriff’s Office, the Link-to-Life suicide prevention program, and services that assist individuals in obtaining benefits such as Social Security Income, Social Security Disability Income, Medicaid, food stamps, and housing. In addition, UF Health Jacksonville contracts with MHRC to manage the hospital’s adult inpatient psychiatric unit.
MHRC also operates eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness, located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven, as well as a FACT Lite program providing Linking, Advocating, Treating, Transitioning, Empowering & Recovery Support (LATTERS) services in Jacksonville. The two FACT teams located in Jacksonville serve residents of Duval, Clay, and Nassau counties.
Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces.Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com
Numbers & Facts
| Location | Jacksonville, Florida |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Website | http://www.mhrcflorida.com/home.html |
About Company
Renaissance Behavioral Health Systems
RBHS functions as a management services organization, providing centralized administrative, finance and accounting, human resources, information technology and quality improvement services to MHRC. Through its administrative function, RBHS coordinates the programs and services of MHRC to create an integrated, high quality service delivery system.
Mental Health Resource Center
Founded in Jacksonville in May 1977, Mental Health Resource Center, Inc. (MHRC) is a Florida not-for-profit corporation that provides a wide range of behavioral health and social services to the community. Included in MHRC’s service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including medication management, case management, counseling, supported housing, psychosocial rehabilitation, two programs for the homeless, a therapeutic family program, state hospital liaison services, forensic services, in-jail services, and nine Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Naples, Rockledge, Tampa, and Winter Haven.
Since 1989, MHRC’s programs have been fully accredited by The Joint Commission. Inpatient services are licensed by the State of Florida, Agency for Health Care Administration. MHRC is a certified agency of United Way of Northeast Florida.
MHRC accepts and directly bills most insurance plans, including Medicaid, Medicare and most private insurance plans. Individuals who do not have health insurance and cannot afford our standard rates may be eligible for a reduced fee, depending on their income and number of household members. Some MHRC programs are funded in part by the Florida Department of Children and Families (DCF) and its managing entities, LSF Health Systems, Central Florida Behavioral Health Network, and Central Florida Cares Health System; the federal government; and the City of Jacksonville.
Mission
MHRC helps people improve their well-being and achieve their goals by providing comprehensive behavioral healthcare and social services.
Vision
We view MHRC as a leader in the behavioral health and social services field, and we will continuously strive to provide services of the highest quality and effectiveness. Our services will be provided in the most appropriate, least restrictive setting and in the most cost-effective manner utilizing caring, professional staff.
Values
At MHRC, the core values reflect what is important to our organization. These values guide our decisions and actions as we provide services, communicate with one another, and develop relationships within the community:
Integrity
We believe in ethical conduct, including honesty, fairness, and sound decision-making.
Compassion
We listen to others openly and respectfully, respond with sensitivity and understanding, and work every day to improve the lives of people in need.
Excellence
We continuously improve our communication, knowledge, and skills to provide services of the highest quality and effectiveness.
Skills
- Advanced Practice Registered Nurse (APRN)unmatched
- Behavioral Healthunmatched
- Case Managementunmatched
- Child and Youth Servicesunmatched
- Communication Skillsunmatched
- Community Providersunmatched
- Community and Social Servicesunmatched
- Conferencesunmatched
- Contact Managementunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Documentationunmatched
- Emergency Servicesunmatched
- English Languageunmatched
- Federal Laws and Regulationsunmatched
- Healthcareunmatched
- Higher Educationunmatched
- Hospitalunmatched
- Hospital Administrationunmatched
- Medicaidunmatched
- Medicationsunmatched
- Microsoft Officeunmatched
- Nonprofitunmatched
- Nurse Practitioner Psychiatryunmatched
- Organizational Skillsunmatched
- Outpatient Careunmatched
- Patient Careunmatched
- Psychiatric Rehabilitationunmatched
- Psychiatry and Mental Healthunmatched
- Risk Analysisunmatched
- Side Effectsunmatched
- Social Workunmatched
- State Laws and Regulationsunmatched
- Team Playerunmatched
- Time Managementunmatched
- Treatment Planunmatched
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