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Entry-Level Operations Assistant

Pembroke & Co., Inc.

Channahon, IL

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JOB DETAILS
SKILLS
Administrative Skills, Auditing, Communication Skills, Customer Support/Service, Detail Oriented, Fast Food, Inventory Levels, Inventory Management, Leadership, Lift/Move 50 Pounds, Merchandising, Multitasking, Operational Support, Order Supplies, Organizational Skills, Performance Analysis, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Product Positioning, Quality System Requirements (QSR), Restaurant, Sales, Schedule Development, Writing Skills
LOCATION
Channahon, IL
POSTED
13 days ago
Benefits:
  • Competitive salary
  • Employee discounts
  • Paid time off

Position Overview
Supporting one of the largest QSR brands, the Operations Assistant plays a critical role in keeping two store locations running smoothly and efficiently. This position combines behind-the-scenes coordination with hands-on support, ensuring strong operational performance while contributing to a positive guest experience. You’ll work across locations in Channahon and Pontiac, IL, helping drive consistency, organization, and day-to-day success.

Why Join Us?
  • Opportunity to support and influence operations across multiple locations
  • Exposure to both administrative and in-store responsibilities
  • Fast-paced environment where your work makes a visible impact
  • Generous discounts on food/coffee
Key Responsibilities
Team & Guest Experience
  • Partner with store leadership to drive a positive team environment 
  • Maintain strong operational flow by supporting both back-office and in-store activities
  • Assist with floor coverage and provide excellent customer service when needed
  • Support brand standards, cleanliness, and overall store presentation
Business & Financial Performance
  • Conduct weekly inventory counts and investigate discrepancies
  • Ensure stores remain properly stocked through regular ordering
  • Support performance tracking through audits and reporting
Administrative & Operational Support
  • Create and manage schedules across two locations based on business needs
  • Coordinate with vendors for maintenance, deliveries, and issue resolution
  • Execute product ordering and monitor inventory levels, ensuring that the stores always have the appropriate stock
  • Perform brand excellence audits and record store performance data
  • Assist with merchandising and sales initiatives, including new product placement
What We’re Looking For
  • 6-12 months of previous experience in a quick-service restaurant environment 
  • Experience with scheduling, inventory management, and ordering supplies
  • Strong communication skills, both written and verbal
  • High attention to detail and a commitment to maintaining high standards
  • Ability to stay organized and manage multiple priorities
  • High school diploma or equivalent (background check required)
What to Expect
  • Flexible schedule (5 day work week which includes one weekend day off, shifts typically start at 6:00AM and end at 2:00PM) 
  • A dynamic role combining administrative responsibilities with hands-on support
  • Work across two store locations as business needs require
  • Active, fast-paced environment with some physical demands (candidates should be able to sit, stand, traverse, etc. for up to 12 hours and lift up to 50lbs.) 

About the Company

P

Pembroke & Co., Inc.

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