Since 1988 Neurocare has been a leader in the field of sleep medicine. Neurocare has grown into a network of sleep centers throughout New England and Chicago IL providing diagnostic sleep testing. Join our expanding team of healthcare professionals for a rewarding career. Were currently seeking a Full Time team member to work at our Newton location. No experience necessary... paid training.
About the Position
The portable device techscheduler serves as a key member of the Home Sleep Testing department responsible for both the technical support of HST operations and proactive outreach to schedule home sleep studies. This role ensures high-quality patient education, reliable device management, and efficient appointment scheduling to maximize study completion rates and program success.
Primary Duties
Home Sleep Testing Responsibilities Approx. 20 hrs/week • Program and prepare HST devices in alignment with established clinical protocols. • Conduct patient teaches" including device application instruction, troubleshooting guidance, and return expectations. • Upload review and verify study data escalate unscorable or incomplete studies per workflow. • Clean disinfect recharge and inventory HST devices and associated supplies. • Assist in monitoring and reducing unreturned device rates. • Accurately document all device and patient interactions in the EMR platform. • Support ongoing quality assurance initiatives within the HST Program.
Outgoing Scheduling Responsibilities Approx. 20 hrs/week • Perform outbound patient calls to schedule pending or physician-ordered HST studies. • Schedule appointments directly into the HST scheduling system ensuring accuracy and clarity. • Provide clear instructions and expectations to patients regarding pickup device use and return. • Meet daily productivity expectations • 30 outbound calls/day • 15 completed scheduled appointments/day • Collaborate with the Scheduling Team and HST leadership to optimize appointment slot utilization. • Identify and escalate workflow issues, patient barriers, or unusual trends.
Education and Experience
Required High school diploma or equivalent. Prior success in a clinical patient-facing or scheduling call outreach role. Strong verbal communication and patient education skills. Basic proficiency navigating clinical or scheduling software systems. Demonstrated reliability, organization, and ability to meet daily targets.
Preferred Previous experience as an HST Technician or within Sleep Medicine. Familiarity with NOX Cadwell Somnomedics Wesper SleepImage or comparable HST platforms. Experience tracking, maintaining, or processing diagnostic equipment.
Benefits
Competitive compensation. Comprehensive benefits package including Health, Dental, and Vision coverage plus 100 company-paid LifeAD&D and Long-Term Disability insurance. 401k plan with employer match. Paid Time Off PTO and company-paid holidays. Neurocare Inc. EOE