Cost Control, Customer Support/Service, Equipment Maintenance/Repair, Lift/Move 50 Pounds, Merchandising, Physical Demands, Pricing, Resolve Customer Issues, Retail Management, Safety/Work Safety, Sales, Shipping/Receiving, Telephone Skills
Job Title
Entry level position for STIHL Power Equipment sales and service.
Ace Hardware will train in all aspects of STIHL Power Equipment sales and service. The Associate will also assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities Include the following. Other duties may be assigned.
Customer Service:
- Provide a positive representation of Ace Hardware.
- Proactively assist customers in solving problems.
- Possess a friendly outgoing demeanor; work well with customers as well as associates.
- Ensure all pages and calls are answered promptly, courteously and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess knowledge of store layout and location of products.
Store Operations:
- Assist in creating a positive, professional and safe work environment.
- Assist with receiving / stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Ensure signage is current throughout the store.
- Communicate any merchandising, cost control or sales idea to Store Manager.
Education/Training High School or GED equivalent. Experience Mechanical ability is a plus. Will train on all aspects of STIHL equipment including sales and repair. Physical Demands Standing, walking, lifting (up to 50lbs).