Entry Level Technician

• Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email.
• Troubleshoot and resolve hardware, software, and network issues.
• Deliver excellent customer service while managing multiple support requests.
• Conduct regular on-site customer visits as needed.
• Collaborate closely with the Helpdesk/Managed Services team.
• Participate in special projects based on individual capability and experience.
• Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.

• CompTIA A+, Network+, or similar entry-level certifications.
• Entry to intermediate-level IT experience or equivalent hands-on experience (no formal degree required).
• Strong written and verbal communication skills.
• Calm, professional demeanor in stressful or high-pressure situations.
• Foundational technical troubleshooting skills and basic IT knowledge.
• Genuine curiosity and interest in IT.

• Entry-level Microsoft, Cisco, or comparable technical certifications.

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.