Customer Relations, Customer Support/Service, Data Quality, Documentation, Home Care, Medical Records, Mobile Devices, Organizational Skills, Patient Care, Phlebotomy, Procedure Development, Record Keeping, Retail, Safety/Work Safety, Sample/Specimen Processing, Specimen Collection, Standards of Care, Time Management
Job Location: High Point, NC
Job Duration: 6+ Months
Shift: 1st shift
Pay Rate: $17.74/hr on W2
Description:- The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion.
- The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable.
- This individual will also utilize Phlebotomy skills to grown within the company.
- The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.
- The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
- The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.
Job Requirements:- Ability to handle patients with care and compassion while assisting with check-ins in the lobby through either a self-service kiosk or handheld tablet
- Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered
- To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED - this is critical to the heart of the role
Required Education:- High school diploma or equivalent REQUIRED - no exceptions
- Phlebotomy experience is required, even if just an intern/externship to learn the basics
Work Experience:- Minimum of 1-2 years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
- Some Phlebotomy experience is REQUIRED
- Keyboard/data entry experience a must.
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Integrated Resources, Inc