Job Description The Patient Services Representative I (PSR I) serves as the face of the company to patients—whether they’re visiting as part of a routine check or for critical health decisions. This entry-level role focuses on providing a warm, compassionate, and professional patient experience from the moment they walk in.
Greeting patients and assisting with check-ins via self-service kiosk or handheld tablet
Answering questions and addressing concerns with care and empathy
Maintaining the cleanliness and order of the waiting area
Assisting during breaks when Phlebotomists are unavailable
Training in Phlebotomy to support the team and grow within the company
Support daily activities under supervisor direction, accurately and on time
Maintain a professional, safe, and clean environment
Handle documentation and records as required
Demonstrate strong organizational commitment and a positive public image
Requirements
High school diploma or equivalent
High level of customer service experience (critical for this role)
Willingness to learn and perform Phlebotomy during downtime or staff breaks
Minimum 1–2 years of face-to-face customer service experience (e.g., retail, hospitality, home health)
Strong data entry and keyboarding skills
Must handle patients with compassion and professionalism
Important Notes
Phlebotomy experience is required, even if just an intern/externship to learn the basics
If a candidate is only interested in front desk duties and not willing to learn Phlebotomy, please do not apply
Candidates must be punctual, dependable, and able to work full scheduled shifts
Candidates should live within 20–25 minutes of the worksite to ensure reliability
Numbers & Facts
Location
Orlando, FL
Skills
Customer Support/Serviceunmatched
Data Entryunmatched
Documentationunmatched
High School Diplomaunmatched
Home Careunmatched
Mobile Devicesunmatched
Patient Assessmentunmatched
Patient Careunmatched
Phlebotomyunmatched
Retailunmatched
Time Managementunmatched
Typingunmatched
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