MPS Group, Inc., is seeking an Operational Support and Transition Specialist to join our team at the Headquarters located in Farmington Hills, MI. This individual will provide hands-on support to MPS locations during employee transitions, new Project Manager onboarding, customer account start-ups, and other operational support needs. This role serves as a trusted operational resource who helps new employees, Project Managers, Regional Managers, and customers navigate sensitive transition periods with confidence, consistency, and clear communication. Responsibilities and Job Duties: - Provide on-site leadership and support during Project Manager onboarding, customer account transitions, and staffing vacancies to ensure operational continuity.
- Develop, manage, and execute transition plans while maintaining accurate site documentation and records.
- Train Project Managers and site employees on MPS procedures, customer requirements, safety standards, operational best practices, and reporting expectations.
- Assist employees with access to company resources, training materials, systems, databases, and account documentation.
- Identify training gaps and implement development plans to improve employee performance and readiness.
- Deliver real-time coaching, mentorship, and performance feedback to new Project Managers.
- Reinforce MPS safety programs, support compliance initiatives, and promote safe work practices across all locations.
- Identify operational and safety risks and recommend corrective actions to improve performance and reduce exposure.
- Build positive working relationships with site teams, promote collaboration, and support employee engagement during transition periods.
- Assist in resolving onboarding, operational, and employee concerns while recognizing and encouraging strong performance.
- Conduct site visits to assess operations, document observations, track action items, and provide recommendations for improvement.
- Ensure consistent implementation of company procedures, customer expectations, and operational standards across assigned locations.
- Identify deficiencies in staffing, documentation, processes, and system access while recommending sustainable solutions.
- Support customer bid walks, contract renewals, new business opportunities, and special projects as needed.
- Maintain regular communication with Regional Managers and prepare detailed reports outlining training progress, operational risks, employee readiness, customer concerns, and next steps.
Requirements and Qualifications: - Bachelor's degree in Engineering, Environmental Science, Business, or a related field, or a minimum of three (3) years of experience in operations, environmental services, waste management, project management, customer account support, or a related field; equivalent combinations of education and experience will be considered.
- Demonstrated ability to provide professional, responsive, and solutions-focused customer service while supporting field-based operations and multiple stakeholders.
- Strong communication, organizational, and documentation skills, with the ability to train employees, support leaders, manage multiple priorities, and maintain accurate operational records.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Teams) and the ability to quickly learn internal databases, reporting systems, and document management platforms.
- Ability to work independently, exercise sound judgment, maintain confidentiality, and effectively resolve or escalate operational issues as needed.
- Willingness to travel 50% to 70% based on business needs; valid driver's license required and ability to pass a background check and drug screening.
Preferred Qualifications: - Experience in hazardous waste, solid waste, environmental services, industrial services, automotive manufacturing support, or a similar operational environment.
- Current 40-hour Hazardous Waste Operations and Emergency Response (HAZWOPER) certification with annual refresher preferred; training may be provided upon hire if not currently certified.
- Current Resource Conservation and Recovery Act (RCRA) training preferred; training may be provided upon hire if not currently completed.
- Current Department of Transportation (DOT) training is preferred; training may be provided upon hire if not currently completed.
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