Environmental Services Dispatcher

Department:

11906 Aurora Sinai Medical Center - Environmental Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

12p-8:30p Monday-Friday

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Coordinates and processes the dispatching of EVS services by receiving calls, pages, emails, and online requests.
• Manages EVS EPIC discharge flow and delegates tasks necessary to meet inpatient nursing, Emergency Department, Operating Room and Patient Access needs.
• Records, monitors, updates and coordinates the incoming requests for the EVS team including stat/urgent requests, non-priority service requests and projects.
• Understands EVS processes, procedures, and length of time needed for assistants and technicians to complete services.
• Understands the facility layout and work flows to maximize productivity and work throughput.
• Follows up with requests to ensure completion, as needed.
• Communicates with supervisor regarding complex service requests.
• Completes required forms and documentation, and maintains files, binders, call logs and other documents as required.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 3 years of experience in hospital Environmental Services at an assistant or tech level.

Knowledge, Skills & Abilities Required:

• Ability to follow and understand oral and written instructions and communicate with others.
• Ability to set priorities, be aware of and follow department policies and procedures in all situations.
• Ability to effectively use Epic, Excel, and Word programs.
• Excellent customer service skills including communication by phone.
• Knowledge of EVS responsibilities and work flows.

Physical Requirements and Working Conditions:

• Must be able to sit for extended periods of time.
• Must have functional speech, vision, touch and hearing.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.