Job Description
Job Description
Job Description
Salary:
Other Forms of Compensation:
Pay Grade: 10
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.
Job Summary
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
Essential Duties and Responsibilities:
- Establishes and annually reviews standards and work procedures for all staff.
- Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
- Assists in the hiring process; interview, hiring and training of new associates.
- Orients, develops, and supervises all supervisory/housekeeping staff.
- Conducts regular inspections and makes recommendations to the facility.
- Conducts monthly reporting of goals, accomplishments, and future plans.
- Provides staff education and continuous training.
- Communicates with staff, administration, and other departments.
- Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)
Qualifications:
- 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
- At least 1 year of supervisory experience in support service related field with high customer/client contact.
- Ability to communicate effectively in written format and oral presentations.
- Ability to multi-task and establish priorities.
- Ability to maintain organization in a changing and stressful environment.
- Exhibit initiative, responsibility, flexibility, and leadership.
- Possess a thorough knowledge of contract administration and office procedures.
- Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
- Bachelor’s degree is preferred.
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Crothall are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1560699
Crothall Healthcare
CINDY SWIDERSKI
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Numbers & Facts
| Location | Rockwall, TX |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1991 |
| Website | http://www.crothall.com/ |
About Company
MEET CROTHALL
Crothall is proud to be the premier healthcare support services provider, nationwide. Crothall Healthcare was founded in 1991 and today we serve 1,200 healthcare Clients in 44 states with a stunning 98% retention rate. Crothall has been named to Modern Healthcare Magazine’s “Top 100 Best Places to Work” in 2015 – the third year in a row. In 2015 we were ranked #17 of all considered by Modern Health Magazine.
We have a deep passion for creating the best possible patient experience. Our unique Positive Impressions™ program offers Clients a Team of 70+ Patient Experience managers working to improve the patient experience – no one else offers such a specialized service. From engaging patients to providing the best environment of care for staff and patients, we understand that we can play a critical role.
We are Specialists. We are professionals who have a deep passion for a specific craft… and that craft alone. Like the healthcare industry but unlike our competitors, we are committed to specialization in each service we offer. We don’t force housekeeping professionals to learn food service or vice versa. This is our passion.
Passion plus Precision equals Performance. We recruit “humble heroes” who want to learn and excel. Without distractions they learn fast and develop a deep pride in their expertise – Passion. Then we teach them the precise protocols we’ve learned in our singular focus on each service – Precision. Then these specialized “humble heroes” deliver the best outcomes – Performance.
Focus in a single service fosters innovation. We believe that hyper focus in a single area uncovers Best Practices and allows us to identify cutting edge products and procedures for best outcomes. We have innovative solutions to help Clients drive HCAHPS scores, solve persistent problems, and apply all new thinking.
MISSION
In the markets we serve, we will be recognized as the premier provider of the highest quality, customer-focused support services.
We offer six core support services:
- Environmental Services (EVS)
- Patient Transportation (PT)
- Laundry & Linen Services (LL)
- Healthcare Technology Solutions (HTS) (Clinical Equipment Services)M
- Facilities Management (FM)
- Ambulatory Services (AS)
Skills
- Communication Skillsunmatched
- Computer Skillsunmatched
- Contract Managementunmatched
- Customer Support/Serviceunmatched
- Disability Insuranceunmatched
- Employee Assistance Planunmatched
- Establish Prioritiesunmatched
- Facilities Managementunmatched
- Federal Laws and Regulationsunmatched
- Flexible Spending Accountsunmatched
- Healthcareunmatched
- Housekeeping/Cleaningunmatched
- Insuranceunmatched
- Leadershipunmatched
- Life Insuranceunmatched
- Maintenance Servicesunmatched
- Medical Wasteunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- Militaryunmatched
- Multitaskingunmatched
- Operational Supportunmatched
- Operations Managementunmatched
- People Managementunmatched
- Pest Controlunmatched
- Recyclingunmatched
- Retirement Planunmatched
- Staff Trainingunmatched
- State Laws and Regulationsunmatched
- Training/Teachingunmatched
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