Environmental Services Technician Shift III - 6

Title: Environmental Services Technician Shift III
Location: Irvine, CA 92618
Duration: 6 months  Contract (Possibility of extension)
Schedule: 3rd Shift Part Time- 7pm-3:30am/ 8:30pm-5am/ 10:30pm-7am
No schedule restrictions. Must have weekend availability.

Duties:
The Environmental Services Technician II contributes to the effective operations of the Environmental Services department by daily cleaning and supplying of patient rooms, treatment rooms, restrooms, utility rooms, nurseries, nursing stations, lounges, offices, waiting areas, and other areas as assigned in accordance with standard policies and procedures. Uses applicable cleaning equipment, products, and supplies in performance of job responsibilities. Removes trash and linen from the facility. Projects an image of professionalism in both verbal and non-verbal communication, appearance and conduct. Maintains a working knowledge of departmental standard operating procedures. This knowledge may include the use of specialized equipment, Quality Control requirements, and preventive maintenance. Performs other duties as assigned.

Demonstrates outstanding customer service and owns successful patient/customer interactions while providing safe and high-quality cleaning standards including recognizing, comprehending, and following the meaning of designated signs, symbols, and written instructions as trained.
The EVS Tech II performs high level time sensitive disinfectant cleaning tasks to maintain critical patient areas, (i.e., discharges, isolation rooms, terminal cleaning of operative invasive areas, emergency department), and includes a variety of specialty floor care, carpet care tasks and special projects, (i.e., stripping/refinishing floors, extracting/terminal disinfecting carpet and upholstery, special projects). High level time sensitive tasks assigned over 75% of daily shift time.
Performs other duties as assigned

Skills:

Ability to read, speak, understand, and follow written and verbal directions in English with a basic range of comprehension sufficient for understanding job specific forms, documents, signs, symbols and written instructions. Recognizes and comprehends emergency and urgent situations and is able to react and communicate so others understand. Basic computer skills to include the ability to utilize email program and complete computer-based training courses with minimal assistance. Previous hospital and/or hospitality housekeeping experience. Experience with the operation of a variety of cleaning equipment such as vacuums, extractors, bovac, roto

Job Knowledge, Skills, and Competencies
Customer Service - A continuing focus on the needs and requirements of customers and clients, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
 
Diversity - Ability to work with a diverse group of people in a manner that enables them to reach their full potential, in pursuit of organizational objectives, without anyone being advantaged or disadvantaged by irrelevant considerations.
 
Equipment Knowledge – Knowledge of equipment, tools, technology and other devices in work area and the ability to use them to the extent required for the job. For clinical position this includes equipment and devices pertinent to treatment, procedures and practice.
 
Job Knowledge - The knowledge and understanding of concepts and procedures needed to be successful in the job. For clinical positions, this includes clinical procedures required by department and unit, as demonstrated by unit based competency testing. (formerly Process Knowledge)
 
Interpersonal Skills - Listens to and understands what others are saying. Establishes effective working relationships with others, contributing to a climate of mutual respect and cooperation. Uses vocabulary and grammar appropriate to the situation. Demonstrates sensitivity and tact, understanding own effect on the motivation, attitudes and actions of others. Makes favorable first impressions.
 
Oral/Written Communication - Ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums.
 
Travel – Position may require local travel between various Organization locations.
 
Organization Behavioral Competencies
Trust& Accountability
Demonstrates honest and ethical behavior.  Takes responsibility for both words and actions.  Acts with integrity.  Maintains patient confidentiality.

Business Acumen
Uses resources, equipment and finances appropriately.  Demonstrates the functional and technical skills to do the job effectively.  Willing and actively shares his/her knowledge with others.  Accepts changes and adapts to new situations and responsibilities. 

CUSTOMER SATISFACTION
Delivers superior customer service consistent with the Hoag Experience.   Displays a professional image.  Demonstrates tact, diplomacy and understanding when dealing with difficult situations.  Listens and asks questions to understand patient and customer needs.  Builds relationships with internal customers and employees.  Admits mistakes and takes service recovery to steps to ensure any issues or problems are quickly addressed.  Ensures that all information and services provided are safe, accurate, and available in a timely manner and meet regulatory requirements.

INNOVATION
Brings forth creative ideas (one's own or others) to address patient, physician, customer, and community needs.  Looks for creative or new ways to improve efficiencies and reduce costs.  Adopts new processes, techniques and methods.  Stays current with technologies and advances in his/her area, department and/or field.
 
Education and Experience
Required:  Ability to read, speak, understand, and follow written and verbal directions in English with a basic range of comprehension sufficient for understanding job specific forms, documents, signs, symbols and written instructions. Recognizes and comprehends emergency and urgent situations and is able to react and communicate so others understand.
Preferred: High School graduate or GED. Basic computer skills to include the ability to utilize email program and complete computer-based training courses with minimal assistance. Previous hospital and/or hospitality housekeeping experience. Experience with the operation of a variety of cleaning equipment such as vacuums, extractors, bovac, roto

Licenses
Valid California driver's license required for those who are authorized to operate Hoag vehicles

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