We are seeking a skilled Epic Community Connect Analyst with a strong background in EpicCare Ambulatory build, implementation, and support. The ideal candidate will have a blend of technical Epic skills and clinical workflow understanding, with a proactive approach and strong customer service mindset.
Key Responsibilities:
Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment.
Collaborate with clinical and IT teams to support the implementation and optimization of Epic applications.
Develop and support reports, dashboards, and SlicerDicer tools to meet clinical and operational needs.
Assess and manage user security roles and permissions based on clinical workflows.
Utilize ServiceNow for issue tracking, incident management, and change control.
Provide end-user support, training, and troubleshooting as needed.
Independently manage tasks and take initiative in identifying and solving system-related issues.
Must-Have Skills:
2+ years of Epic Community Connect – EpicCare Ambulatory build experience
2+ years of Epic implementation and support experience
Knowledge of Reporting Workbench, SlicerDicer, Dashboards
Understanding of security assessment and end-user role design
Experience with ServiceNow
Strong customer service skills and ability to work independently
Required Certifications:
EpicCare Ambulatory
Analysis of Clinical Tools and Reporting Badge
Healthy Planet & Registries
Regulatory Reporting (MIPS) Badges
Preferred Qualifications:
Clinical background such as Medical Assistant (MA), Registered Nurse (RN), or Licensed Practical Nurse (LPN)
Experience working directly in clinical environments and understanding of day-to-day workflows
Strong communication and cross-functional collaboration skills