EPIC ANALYST - WILLOW - INFORMATION TECHNOLOGY

Status: Full Time

Shift: Monday to Friday 8am - 430pm

Exempt: Yes

Summary:

Primarily responsible for the ongoing design, build, update/upgrade implementation, maintenance and optimization of designated Epic application(s). In addition, and to the extent assigned, responsible for training environment build and/or maintenance, training material development, end-user training and/or any other work necessary to support the effective training of others in designated application(s).

Other information:

REQUIRED :EPIC CARE INPATIENT ORDERSCurrent Healthcare Licensure in state of practice. 1 year clinical healthcare experience in an acute hospital setting.EPIC CARE AMBULATORYCurrent Healthcare Licensure in state of practice. 1 year clinical healthcare experience in an outpatient clinic setting.RADIANTCurrent Radiologic Technologist licensure (or other related Imaging Licensure) in state of practice. Registration as required by imaging modality. 1 year clinical healthcare experience in Radiology.WILLOWCurrent Pharmacy Licensure in state of practice. 1 year clinical healthcare experience in a hospital pharmacy setting.DECISION SUPPORTCurrent Healthcare Licensure in state of practice. 1 year clinical healthcare experience.CLIN DOCCurrent Healthcare Licensure in state of practice. 1 year recent Med-Surg/Critical Care experience or prior EPIC I/P or equivalent experience.ASAPCurrent Healthcare Licensure in state of practice. 1 year recent ER experience or prior EPIC ASAP or equivalent experience.STORKCurrent Healthcare Licensure in state of practice. 1 year recent L&D experience or prior EPIC Stork or equivalent experience.OPTIME/ANESTHESIACurrent Healthcare Licensure in state of practice. 1 year recent OR or Anesthesia experience or prior EPIC Optime/Anesthesia or equivalent experience.PB PROFESSIONAL BILLING3 years hospital or clinic experience related to claims, billing, patient access, revenue cycle and/or prior Epic Professional Billing or equivalent experience.GRAND CENTRAL/CADENCE/PRELUDE (PATIENT ACCESS)3 years hospital/clinic experience related to patient access, registration, insurance verification, scheduling, revenue cycle and/or prior Epic Grand Central/Cadence/Prelude or equivalent experience.HOSPITAL BILLING(HB)3 years hospital revenue cycle, hospital billing, collections, chargemaster maintenance, general ledger maintenance, and/or Epic Hospital Billing or equivalent experience.HIM3 years hospital health information management department experience, coding, survey compliance, release of information and/or Epic HIM or equivalent experience.EducationHigh school diploma/equivalent or graduate of applicable clinical program required.Certification in applicable EMR application(s) or other software or completes training and obtains such certification(s) in timeframes scheduled and required by North Oaks;Proficient in Microsoft Office applications, including strong Excel skills;High aptitude for review and comprehension of technical information;Excellent communication skills (e.g. public speaking, meeting facilitation and presentations);Excellent customer service and interpersonal skills with the ability to work effectively at all levels in a collaborative team environment;Must be able to multi-task and handle multiple projects simultaneously;Excellent analytical and problem-solving skills; andThorough understanding of HIPAA and other applicable regulatory requirements;PREFERRED EPIC CARE INPATIENT ORDERSN/AEPIC CARE AMBULATORYN/ARADIANTN/AWILLOWN/ADECISION SUPPORTN/ACLIN DOCRN License.ASAPRN License.STORKRN License.OPTIME/ANESTHESIARN License.PB PROFESSIONAL BILLINGClinic Management or Supervisory experience; Bachelors degree in Business, Healthcare or Information Technology.GRAND CENTRAL/CADENCE/PRELUDE (PATIENT ACCESS)Patient Access Management or Supervisory Experience; Bachelors degree in Business, Healthcare or Information Technology.HOSPITAL BILLING(HB)Hospital Billing Management or Supervisory experience; Bachelors degree in Business or Healthcare or Information Technology.HIMHospital HIM management or supervisory experience; Bachelors degree in Business, Healthcare or Information Technology. RHIA or RHIT credential preferred.Masters degree in related field;Education or certification(s) related to training othersManual or Physical Skill Required:Long periods of sitting and working at the computer. Frequent movement throughout hospital for on-site work within other departments.Physical Effort Required:Strength: LightPush: OccasionallyPull: OccasionallyCarry: OccasionallyLift: OccasionallySit: ConstantlyStand: OccasionallyWalk: Occasionally

Responsibilities:

1. Builds optimizes and maintains designated applications in all designated environments (e.g. test, training, production, etc);2. Organizes and prioritizes application build activities in collaboration with I.T. department leadership and respective department leadership throughout health system;3. Understands applicable hardware integration concepts to the extent necessary to provide demonstration of hardware use and build which supports workflows; in addition, identifies potential integration opportunities and/or issues;4. Assists with ensuring participation of the appropriate clinical and non-clinical stakeholders in build activities;5. Interfaces with applicable leadership and/or other subject matter experts as needed and gains comprehensive understanding of workflows and end-user needs and effectively translates knowledge into system design, materials and/or other work product(s);6. Proactively maintains competency and continues to take advantage of learning opportunities in application(s) correlated to role;7. Attends training and successfully completes related projects and tests in order to obtain and maintain applicable certification(s) and/or skills;8. Gives meaningful input and translates optimal future-state workflows into system design;9. Follows standards for naming and numbering conventions and security classifications;10. Tests build in a structured manner and documents results; is fully-prepared to accurately represent findings during change control processes;11. Conducts a comprehensive review of all update documentation (e.g. service updates and version upgrades) and provides insight to ensure best project strategy;12. Provides expert demonstration of system functionality as necessary;13. Serves as application support and subject matter expert and provides resolution for issues;14. As may be directed, represents and serves as North Oaks liaison to EMR vendors and/or other third parties;15. Documents and accurately reports status and progress of assigned deliverables to I.T. leadership and to others as may be directed;16. Completes all work as assigned within timeline expectations and with a high level of work product quality;17. Remains focused on improving patient safety, quality measures, efficient delivery of care, system security, patient privacy and other areas of compliance;18. Understands application and overall Epic system capabilities and/or limitations in order to best leverage available functionality;19. Effectively and appropriately presents and communicates information/ideas/concepts to individuals and groups in both verbal and visual manner;20. Troubleshoots, researches and analyzes issues and provides practical and meaningful suggestions for issue resolution.21. Stays abreast of changing technology, protocols, standards and guidelines which may impact application build and/or training materials and facilitates changes needed to comply with standards;22. Participates in workflow design and system build of education modules and training materials;23. Produces high quality training system build and develops classroom plans and materials which maximize learning opportunities for end-users;24. Effectively presents and conducts training for end-user groups ranging in all levels of skill; Creatively finds efficient and effective methods of disseminating training/educational materials to applicable end-users;25. Strictly follows all change control procedures;26. Willing and able to travel to offsite locations to perform job responsibilities;27. Participates in organizing meetings, training, testing administration, end user assessments, and logistics as needed;28. Provides end-user and super-user support during classroom training;29. Trains and credentials additional trainers to assist with end-user training;30. Complies with all hospital and departmental policies, procedures, and guidelines; and31. Performs other duties as assigned.