Summary: Work Mode: Remote Responsibilities: Analyze and diagnose complex system issues; identify root causes and resolve or escalate appropriately. Plan, design, implement, maintain, optimize, and support applications. Gather, validate, and translate complex technical requirements into design and development specifications. Collaborate with clinical users and IT teams through evaluation, design, testing, implementation, and maintenance. Address highly technical issues during installation and maintenance. Coordinate preparation, coding, testing, and debugging of complex programs. Design, analyze, and build workflows to meet user needs. Configure and integrate electronic and mechanical hardware with software solutions. Gather and analyze data to troubleshoot incidents; document process and resolution. Document design, application, and technical specifications; assist with support and training materials. Identify reporting needs and collaborate with report developers. Partner with vendors to resolve system issues and improve performance and usability. Recommend system improvements to vendors. Review documentation for upgrades and monthly system updates; assess impacts. Provide Tier 2 and Tier 3 end-user support. Mentor team members on technical and customer support skills. Act as project lead for complex initiatives. Participate in on-call rotation as required. Requirements: 5 years of Epic build experience. Willow IP Certification (required). Pharmacist or Pharmacy Technician preferred, but not required. Preferred Skills: Willow Inventory Certification (preferred).A
Axelon Services Corporation