Epic Application Analyst: Third-Party Application Support

CTG is seeking an experienced Epic Application Analyst with strong hands‑on experience supporting third‑party applications integrated with Epic. This role is responsible for managing the technical components, integrations, certificates, and vendor coordination required to ensure smooth operation and connectivity between Epic and external systems

Key Responsibilities

• Serve as the primary owner for assigned third‑party applications connected to Epic, ensuring stability, performance, and seamless interoperability.
• Upload, configure, and manage digital certificates required for secure communication between Epic and external systems.
• Oversee application upgrades, version patches, maintenance releases, and related regression testing.
• Manage and troubleshoot API connections, vendor web services, and integration endpoints.
• Identify, analyze, and resolve interface issues, including HL7, FHIR, and API‑based connections.
• Coordinate with external vendors to resolve technical issues, manage scheduled maintenance, and respond to outages or downtime events.
• Work with internal interface teams to ensure accurate routing, message flow, and system connectivity.
• Execute testing cycles (unit, integrated, and UAT) for changes impacting third‑party applications.
• Maintain detailed documentation covering configuration, certificates, integrations, workflows, and troubleshooting guides.
• Provide on‑call or after‑hours support as required for outages, upgrades, or urgent vendor changes.

Required Qualifications

• 3+ years of experience supporting Epic applications or integrated healthcare IT systems.
• Strong technical background supporting third‑party vendor applications, preferably within a healthcare environment.
• Hands‑on experience with:
• • Certificate management (SSL/TLS certificate uploads & renewals)
  • API configurations and vendor integrations
  • Application upgrades, patches, and versioning
  • Troubleshooting interface issues (HL7, FHIR, APIs)
• Ability to analyze complex system problems and provide efficient, well‑documented solutions.
• Excellent communication skills, with the ability to collaborate directly with vendors and internal teams.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $110,000 to $120,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.