EPIC Applications Manager (Patient Access & Professional Billing)

Position Summary:

The Applications Manager, PA/PE/PB, will be responsible for the oversight of activities of the Epic Patient Access, Patient Experience and Professional Billing analyst team. Collaborate with leadership to align and prioritize business and technology initiatives related to application management. The Applications Manager, PA/PE/PB, will provide leadership and guidance for design, development, and implementation of all application projects and production support of all San Ysidro Health applications. They will maintain relationships with leaders to ensure they are proactively identifying and providing strategic opportunities to advance the business goals, through technology and innovation.

Qualified candidates must be based in San Diego County, or demonstrate understanding & willingness to relocate prior to start date, if selected for this position.

Essential Functions of the Job:

• Manages team in the translation of business requirements and functional specifications into program designs, stable application systems, and other solutions by leveraging partnerships with other team members to ensure business needs and functional specifications are understood
• Manages the identification of specific interfaces, methods, procedures, and functions to support technical solutions
• Manages application portfolio and provides resources in support by leveraging partnerships with other teams, vendors, and leaders
• Manages efforts to ensure new and existing solutions are developed with insight into industry best practices, strategies, and architectures
• Manages team through all software development lifecycle phases by ensuring teams understand and adhere to company methodology, policies, standards, and controls
• Attends and leads various application related meetings, including but not limited to daily huddles, project meetings, application reviews, and change control
• Manages the workload for their teams and ensures all members are properly utilized
• Work within established change control procedures for all application changes
• Participates in projects to gather user requirements, design, configure, test and implement systems and applications
• Coordinates new application releases, fixes and upgrades with technical teams and users
• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst teams; setting performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Exemplifies and promotes the department's four key success factors: Positivity, Ownership, Efficiency and Transparency, when working with both internal and external customers

Additional Duties and Responsibilities

• Adheres to all applicable SYHealth policies, procedures, protocols and best practices
• Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectives
• Demonstrates active listening skills, respect and a positive "Can Do" attitude
• Enhances professional growth and development through participation in educational programs, reading literature to keep up-to-date related to Healthcare laws and Leadership, attending in-service trainings and workshops to improve upon knowledge and skillset
• Attends meetings, as required, and participates on committees, as directed
• Demonstrates professional behavior standard etiquette, courtesy, mutual respect, confidentiality and treats every patient and employee with dignity in every interaction
• Exhibits a high level of integrity, ethics, transparency, leadership style and trust
• Promotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rules
• Exhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command and demonstrates effective verbal and written communication skills
• Maintains a clean, safe and organized work area at all times.
• Performs any other job-related duties as needed, assigned or requested

Job Requirements

Education Required (Minimum level of education):

• Bachelors degree in information systems or in a related area

Experience Required (Minimum level of experience):

• Minimum 5 years experience with the Epic or electronic health record application or equivalent system
• Expert knowledge of the assigned application in at least one functional area

Certifications Required:

• EPIC Cadence
• EPIC Prelude

Verbal and Written Skills Required to Perform the Job:

• Strong verbal, written, and interpersonal communication skills with both technical and non-technical audiences

Technical Knowledge and Skills Required to Perform the Job:

• Superb organizational ability and exceptionally analytical.
• Create open environment conducive to freely sharing information and ideas
• Hands-on and result-oriented approach
• Hardware and software system design and implementation principles and practices
• Project management principles
• Applicable hardware, software, and systems
• Advanced systems analysis methods, practices, and principles
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
• Troubleshooting, researching, and resolving complex problems
• Able to understand and resolve complex business problems
• Evaluating and researching products
• Developing automated business systems
• Providing customer service
• Reading, analyzing, and interpreting technical manuals
• Identifying situations requiring action and resolving problems proactively
• Evaluating and designing new systems and applying them to new or existing business processes
• Facilitating training
• Developing creative and innovative system solutions
• Communicating technical information to a non-technical audience
• Defining problems, collecting data, establishing facts, and drawing valid conclusions

Equipment Used:

• General office equipment, including but not limited to,: Computers, Software systems, Scanner, Telephones, Copy and Fax machines

Working Conditions and Physical Requirements:

• Prolonged, extensive, and considerable standing/Sitting/Walking/Lifting
• Manual dexterity and mobility
• Always reaching, stooping bending, kneeling, crouching
• Good organizational skills and ability to remain focused and concentrate with noise around
• Ability to handle multiple job task functions simultaneously
• Ability to work harmoniously with others as a team member
• May be required to work evenings and/or weekends

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.