Epic Beacon Certified Analyst

Job Responsibilities

• Epic Beacon certification is required with demonstrated proficiency in additional Epic modules or applications.
• Independently prepare and deliver workflow and functional demonstrations.
• Exhibit strong troubleshooting and analytical skills to perform high-quality system build work with minimal supervision.
• Serve as a Subject Matter Expert (SME) for assigned applications/modules within projects and initiatives.
• Act as a resource and mentor for Analyst I staff, offering guidance on decision-making and work prioritization.
• Possess a thorough understanding of organizational policies, procedures, and operational workflows, including the upstream/downstream impacts of build decisions.
• Support ticket resolution across multiple Epic modules and collaborate effectively with end users, the help desk, and IS teams.
• Lead end-user learning sessions, facilitate meetings, and frame decisions using appropriate analysis and presentation methodologies.
• Develop growing knowledge of IS functional areas such as networking, security, telecom, servers, infrastructure, and interfaces, with awareness of key contacts for collaboration.
• Maintain a robust understanding of end-to-end business unit workflows (e.g., Clinical, RCO) and align build decisions with healthcare policy and organizational processes.
• Troubleshoot and resolve complex issues that span multiple teams, developing new solutions with minimal assistance.
• Identify and engage key stakeholders, present options with pros/cons, and provide clear recommendations.
• Lead activities such as huddles, lean initiatives, peer training, and end-user support workflows.
• Recognized as a go-to resource for reviewing vendor updates, upgrades, change management impacts, and project-related build.
• Actively participate in departmental learning, seek and apply feedback, and self-assess skill gaps for continuous professional development.
• Contribute to improving work methods, team performance, and organizational outcomes through innovative thinking and collaboration.
• Demonstrate a strong team-first mindset, proactively assisting colleagues, escalating issues appropriately, and prioritizing IS and organizational goals.

Position Qualifications

Minimum Required:

• Two to three (2-3) years of experience in healthcare operations (clinical, patient care, administrative, or revenue cycle), information technology, or health information technology
• OR
• Demonstrated competency in Applications Analyst I role
• For Epic roles: Current Epic certifications in Epic Beacon and Epic Ambulatory
• OR
• Willingness to travel for training and achieve certification within 90 days of completion of training at Epic in the assigned application.

Preferred:

• Bachelor's Degree in a related field (information technology or clinical/healthcare fields)
• Current Epic certification(s)