Epic Cadence Application Coordinator

Job Title: Epic Cadence Application Coordinator

Job Description :

• Start: 23 weeks after offer.

• End: Through 11/15/2026, with potential for extension.

• Travel: Onsite at designated correctional facilities and remote as applicable.

• Onsite Requirement:

  • 23 weeks for the initial assessment.

  • 12 weeks for go-live support.

• Perform a full-scale assessment of the current Epic Cadence scheduling system and workflows.
• Recommend improvements, changes, and a project plan to optimize Custody Health Services scheduling performance and processes.

Key Responsibilities:

• Assess current workflows and system functionality across operations.
• Collaborate with Operations to define options, constraints, and requirements.
• Review existing workflows, SOPs, and system configurations.
• Conduct stakeholder interviews with Operations, IT, Compliance, and Training.
• Map as-is processes, pain points, handoffs, and data flows.
• Produce gap analysis and prioritized improvement list.
• Facilitate requirements workshops and define acceptance criteria.
• Develop solution options and recommend the preferred implementation approach.
• Design to-be workflows and update system configuration, roles, and permissions.
• Create test cases, execute configuration/unit testing, and coordinate User Acceptance Testing (UAT).
• Assist with role-based training, training assets, and instructor-led sessions.
• Plan cutover activities, communications, blackout windows, and rollback plans.
• Support go-live across designated facilities.
• Monitor adoption, performance, and error rates.
• Deliver Discovery Pack, Requirements & Options Report, Design Artifacts, Test & UAT Results, Training Materials, Release Plan, Go-Live & Post-Live Summary, and Final Report.

Qualifications:

• Epic Cadence Certification.
• Experience assessing and optimizing scheduling workflows.
• Experience with workflow analysis, system configuration, and process redesign.
• Experience conducting stakeholder interviews and requirements workshops.
• Experience creating test plans, executing testing, and coordinating UAT.
• Experience developing and supporting role-based training.
• Experience planning and supporting go-live activities.
• Ability to work onsite at adult correctional facilities and remotely as applicable.
• Ability to meet facility, fingerprinting, badge issuance, and clearance requirements.
• Ability to adhere to onsite safety and facility protocols.