Epic Certified Willow Home Infusion Analyst 6340181

Accenture Plc

Miami, FL

JOB DETAILS
SKILLS
Analysis Skills, Billing, Business Transformation, Compensation and Benefits, Corrective Action, Customer Relations, Diversity, Documentation, Emerging Technology, Epic Certification, Epic Systems, Epic Willow (Pharmacy), EpicCare Ambulatory, EpicCare Inpatient, HIPAA (Health Insurance Portability and Accountability Act), Health Information Technology, Home Care, Hospital, Identify Issues, Information Technology & Information Systems, Intravenous Therapies, Logistics, Maintain Compliance, Maintenance Services, Medications, Offshoring, Organizational Skills, Performance Analysis, Pharmacy, Printers, Professional Services, Regulatory Compliance, Reimbursement, Residential Construction, Root Cause Analysis, Service Level Agreement (SLA), System Test, Systems Maintenance, Technical Leadership, Test Design, Testing, Time Management
LOCATION
Miami, FL
POSTED
10 days ago

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Job Description:

The Epic Certified Willow Home Infusion Analyst serves as the SME and technical lead for home infusion pharmacy workflows within Epic, supporting the continuum of care from hospital discharge through home-based infusion therapy. The Analyst brings 4+ years of healthcare IT experience, responsible for support, configuration, and optimization of the Epic Willow Home Infusion module in collaboration with Accenture, Epic, offshore teams, and client stakeholders.

Key Responsibilities

  • Serve as primary SME for Epic Willow Home Infusion workflows and configurations
  • Manage daily support activities, ensuring timely incident and service request resolution per SLAs
  • Troubleshoot application issues, perform root cause analysis, and implement corrective actions
  • Monitor and resolve error queues, interface issues, and home infusion workflow defects
  • Support label and printer configurations for medication preparation and delivery
  • Build, configure, and optimize home infusion pharmacy modules within Epic Willow
  • Configure workflows for medication preparation/compounding, delivery logistics, and administration tracking
  • Develop and maintain infusion medication builds for the Home Infusion module
  • Build and troubleshoot billing rules for payor contracts and infusion reimbursement
  • Support integration of Home Infusion with ambulatory and inpatient Epic modules
  • Lead or contribute to system design, testing, and go-live activities
  • Liaise between client stakeholders and technical teams to align capabilities with clinical and operational needs
  • Partner with pharmacists, home infusion nurses, and care coordinators to translate clinical needs into solutions
  • Coordinate with offshore teams on task delegation, communication, and performance monitoring
  • Participate in team meetings with updates on status, risks, and resource needs
  • Maintain system documentation including workflows, build specs, and testing protocols
  • Ensure compliance with HIPAA, data governance, medication safety, and security policies
  • Support audit readiness and regulatory compliance for home infusion operations

About the Company

A

Accenture Plc