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Job Description Summary

Epic Client Systems Administrators (ECSA) are responsible for client facing applications and the back-end servers that support them. ECSAs are responsible to maintain, troubleshoot and fix servers that comprise the Web and Services stack. These servers host applications like Hyperspace Web, MyChart, Interconnect and many more. ECSAs are responsible for ensuring client applications are available to end users and are maintained in accordance with Epic best practices and SEH standards. They are also responsible for maintaining backend hardware/software that is crucial for this operation, including but not limited to VMware servers, and the load balancing servers. This requires a high level of knowledge of Server Virtualization, Web Server administration, Software Deployment, and interoperability configuration.

Job Description

Essential Functions:

• Acting as the primary support contact for new development, technical issues and general questions related to assigned application.
• Maintain EPIC technical infrastructure.
• Working on collaboration with Epic to implement new projects (e.g., new module).
• Managing upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing any issues.
• Analyzing and communicating impact of known issues.
• Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic software.
• Working with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline.
• Participating in training, working with end users and notifying those areas of new feature updates as they are available.
• Staying up to date on all releases and participating in the quarterly update process. Triaging requests and determining priority of issues.
• Resolving end-user application issues using Epic documentation and ensuring business needs are met.
• Collaborating across roles and teams to solve end-user problems
• Escalating end-user problems to appropriate level (e.g., team lead) when necessary.
• Validating solutions are complete and appropriately implemented.
• Identifying and implementing requested changes to the system.
• Follows established guidelines for system change control. Implements approved changes based on end user designated priorities. Maintains system documentation to enable ongoing support of the system. Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments.
• Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Other duties as assigned.

Qualifications

Minimum Experience Required

• Testing and Scoring: All applicants are required to take the Epic pre-requisite testing and meet acceptable scoring requirements for consideration for positions.
• Certification: Epic certification is required component for all Epic analysts. Employees will be provided training and multiple opportunities to obtain the certification within a designated time frame.
• Experience: Two (2) to four (4) years of relative analyst experience, preferably within a large healthcare environment.

Minimum Experience Preferred

• Experience: Demonstrated knowledge of multiple hospital department operations and computer applications is preferred.
• Experience with VMware, Microsoft Server Administration, Load Balancing, Web Services & Printing Server Management preferred.
• Experience using Epic at any capacity is a plus

Minimum Education Required

• Education: Associates degree, Associate IT degrees, 3rd party information technology certifications, along with comparable experience considered.

Minimum Education Preferred

• Education: Bachelor’s degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred.

Required Skills/Abilities

• Knowledge: Demonstrated knowledge of clinical and business workflows in a hospital and ambulatory setting are highly preferred.
• Security: This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination.
• Service: Exceptional customer service and support skills are expected and required. Our objective as a department is to provide to very best service to all the departments that we serve.
• Expectations: As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holiday’s if/when necessary (required) and take after hours call on rotation with other analysts.

Physical Requirements

Individuals employed in this position may be exposed to one or more of the following: disagreeable odors; chemicals such as disinfectants, cleansers, soaps, etc.; latex, plastic, and other materials used for personal protective equipment; noise and distractions; unpredictable behaviors; and/or wet floors.

Shift

Day

Shift Details

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.