Epic Community Connect – Program Manager
Boulder Community Health, Boulder, CO 80303
$52.48- $78.72 an hour - Full-Time Days, 40 hours per week
Boulder Community Health is seeking an Epic Community Connect Program Manager responsible for the end-to-end performance, operational success, and continuous optimization of BCH’s Community Connect program.
This role functions as a strategic program leader, accountable for ensuring Epic Community Connect services deliver measurable clinical, operational, and financial value across all partner sites. The Program Manager identifies systemic issues, leads cross-functional problem resolution, and drives enterprise-level standardization and workflow optimization across the Connect ecosystem.
In partnership with BCH and Connect site leadership, this role establishes program priorities, governance structures, and value-based performance metrics, while tracking and improving outcomes against those measures.
Reporting to the Director of Nursing Informatics and Epic Community Connect, this position leads complex, multi-site initiatives in a highly matrixed environment, coordinating across IT, Informatics, Clinical Operations, and external Connect site leadership to ensure successful execution of program goals.
This role requires the ability to translate strategic objectives into operational execution, drive alignment across diverse stakeholders, and ensure accountability for results in a decentralized, multi-organization environment.
Key Success Characteristics:
•Ownership mindset: takes responsibility for outcomes, not just tasks
•Curious and analytical: digs into problems to understand root causes
•Action-oriented: moves work forward and drives results
•Collaborative but assertive: builds alignment while maintaining standards
•Systems thinker - understands how decisions impact broader workflows and operations
Benefits:
•Health insurance, including a FREE employee only option
•Dental and Vision insurance
•BCH paid Life Insurance; Spouse and Dependent Life Insurance plans
•Short-term and Long-term disability coverage
•Health and Dependent Care Flexible Spending Accounts
•Retirement plan with BCH matching contributions, and discretionary lump sum contribution
•Paid Time Off
•Education assistance program
•Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more
•Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki
•Free one-on-one retirement planning sessions
•Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family
Qualifications
• Bachelor’s degree in, Business, Information Technology, or other Healthcare related field required, other bachelor's degrees may be substituted at the Director’s discretion based on related work experience.
• Master’s degree in Informatics, MBA, Information Technology, or other Healthcare-related field preferred
•Project Management Professional certification preferred
•3 years of experience in healthcare IT, clinical informatics, operations, or program/project management required. Five years preferred.
•Experience working with Epic or other EHR platforms strongly preferred
•Experience leading cross-functional initiatives in a healthcare setting preferred
Responsibilities
•Own the overall performance and success of assigned Community Connect sites, including clinical, operational, and technical outcomes.
•Partner with BCH and site leadership to define priorities, establish measurable goals, and align initiatives with organizational strategy.
•Identify workflow, operational, and technology issues; conduct root cause analysis; and lead implementation of sustainable solutions and process improvements.
•Oversee intake, prioritization, and execution of break-fix, optimization, and project work in partnership with IT and Informatics teams.
•Monitor program performance metrics, drive continuous improvement, and support value-based clinical, operational, and financial outcomes.
•Lead cross-functional teams and influence stakeholders across clinical, operational, and IT environments to drive alignment, accountability, and decision-making.
•Serve as a trusted advisor to Connect site leaders by providing strategic guidance on Epic optimization, workflows, and operational best practices.
•Develop and manage project plans, communication strategies, risk mitigation plans, Statements of Work (SOWs), resource plans, and cost estimates.
•Coordinate multidisciplinary teams to deliver projects on time, within scope, and aligned with BCH governance and organizational standards.
•Evaluate requests for feasibility, level of effort, and cost impact to support prioritization and governance decisions.
About Boulder Community Health
Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado, serving the Boulder County community. Our flagship facility, Boulder Community Hospital, along with several other locations, provides comprehensive care, including acute care, emergency services, psychiatric care, and outpatient services. BCH offers a wide range of specialties, including cardiology, oncology, orthopedics, maternity, and mental health care, with a strong emphasis on patient-centered, high-quality care.
We are dedicated to improving community health through advanced medical technology, evidence-based practices, wellness programs, and community outreach initiatives. BCH maintains strong partnerships with local physicians and supports public health efforts to promote healthy lifestyles and address health disparities.
As a Certified Level II Trauma Center, Boulder Community Hospital provides expert emergency care for serious and complex injuries while delivering comprehensive services across the full continuum of care.
EOE/Affirmative Action/Drug-free workplace.
BCH will never conduct interviews or ask for employment documents via text.
This position has no close date. Applications will be accepted until the position is filled.