Knowledge Epic Ecosystem:
Deep operational knowledge of specific Epic modules (e.g., EpicCare Ambulatory, Inpatient, Cadence, Resolute) and workflows relevant to the organization.
Adult Learning Principles: Solid understanding of instructional design and adult learning methodologies (e.g., ADDIE, Bloom's Taxonomy) to effectively engage adult learners. Healthcare Operations:
Familiarity with clinical or operational workflows, medical terminology, HIPAA compliance, and hospital/clinic policies.
Change Management: Knowledge of how users adopt new technology and the common barriers to software adoption in a high-stress healthcare environment.
Skills Facilitation & Presentation: Exceptional public speaking and classroom management skills, with the ability to command a room and keep users engaged.
Technical Troubleshooting: Ability to quickly diagnose and resolve minor technical issues within the Epic playground/training environment or virtual classroom software (e.g., Teams, Zoom).
Curriculum Customization: Skill in translating complex technical workflows into easily digestible quick-start guides, tip sheets, and lesson plans. Active Listening: The ability to hear a frustrated user's complaint, identify the root workflow issue, and guide them to a solution.
Abilities Adaptability: Ability to pivot teaching styles on the fly based on the technical literacy and comfort level of the learners.
Patience & Empathy: Ability to remain calm, supportive, and patient when training highly stressed clinical staff under tight deadlines. Cross-Functional Collaboration: Ability to act as an effective bridge between the IT build team, instructional designers, and frontline clinical operations.
Position Title: EPIC Credentialed Trainer
Location: San Francisco, CA(Onsite)
Description/Scope of Work
Staff members will help to produce meetings and end-user support content; interface directly with analyst and application manager teams; they will directly interface with Superusers and frontline staff- fielding training requests, workflow challenges, and appropriately triage requests across HIT.
Member will continue building on the success of developing service area representatives to expand the SU program and ensure content is focused on clinical needs.
Member will collaborate with internal health clinical ops members and internal HIT colleagues to plan, develop and facilitate learning opportunities, triage requests to appropriate teams and serve as an interface between end-users and the broader HIT teams
Education & Experience
Education Minimum: Bachelor’s degree in Healthcare Administration, Education, Information Technology, Nursing, or a related field.
Alternative: An equivalent combination of an Associate's degree and significant hands-on clinical/Epic support experience may be considered.
Experience Healthcare Experience: Minimum of 2–3 years of experience working in a clinical or healthcare operational setting (e.g., RN, Medical Assistant, Billing Specialist, or Front Desk Lead).
Epic System Experience: At least 1–2 years of daily, hands-on experience using the Epic EHR system.
Training/Facilitation Experience: Minimum of 1 year of experience delivering peer-to-peer training, corporate onboarding, or classroom-style instruction (healthcare IT training preferred). Preference for staff with a former or active clinical license.