Epic Credentialed Trainer & Super User Lead

Tryfacta, Inc

San Francisco, CA

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JOB DETAILS

SKILLS

Adult Learning, Analysis Skills, Business Support, Change Management, Clinical Competency, Clinical Support, Clinical Training, Communication Skills, Content Development, Continuous Improvement, Cross-Functional, Customer Acquisition, Ecosystems, Epic Cadence (Scheduling), Epic Certified Trainer, Epic Resolute (Patient Accounting), Epic Systems, EpicCare Ambulatory, EpicCare Inpatient, Establish Priorities, Government, HIPAA (Health Insurance Portability and Accountability Act), Health Information Technology, Healthcare, Healthcare Administration, Help Desk, Hospital, ISO (International Organization for Standardization), Identify Issues, Information Technology & Information Systems, Instructional Design, Learning Management System (LMS), Lesson Plans, Literacy, Medical Assistance, Medical Billing, Medical Record System, Medical Terminology, Meeting Minutes, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Needs Assessment, Nursing, Onboarding, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Registered Nurse (RN), Release Notes, Staff Training, Systems Administration/Management, Systems Maintenance, Taxonomies, Team Building, Team Lead/Manager, Team Player, The Joint Commission (TJC), Time Management, Training/Teaching, Training/Teaching Curriculum, User Interface/Experience (UI/UX), Virtualization Software, Willing to Travel, Workflow Analysis, Workforce Management

LOCATION

San Francisco, CA

POSTED

2 days ago

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:

Tryfacta is seeking an Epic Credentialed Trainer & Super User Lead for our client in South San Francisco, CA 94080. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Epic Credentialed Trainer & Super User Lead
Location: South San Francisco, CA 94080
Duration: 6 Months
Work Schedule: If local Required to be on-site at least 6 days a month or as needed; If outside of the SF Bay Area remote only (no travel)

Description/Scope of Work:
Staff members will help to produce meetings and end-user support content; interface directly with analyst and application manager teams; they will directly interface with SuperUsers and frontline staff- fielding training requests, workflow challenges, and appropriately triage requests across HIT. The member will continue building on the success of developing service area representatives to expand the SU program and ensure content is focused on clinical needs. Member will collaborate with internal health clinical ops members and internal HIT colleagues to plan, develop, and facilitate learning opportunities, triage requests to appropriate teams, and serve as an interface between end-users and the broader HIT teams

Responsibilities for this position include, but are not limited to:

Meeting facilitation -needs assessments -Survey distribution -escalation and prioritization of tasks educational content development -cross-team collaboration -coordination of small to medium size training initiatives -collaborating with stakeholders to produce communications -collaborating with Epic Analysts and Managers to ensure communications are targeted to end user, user needs and inquiries are addressed. development of tipsheets, asynchronous learning modules, video-based training, agenda setting, taking of minutes -1:1 training, and group trainings

To be considered for this position, you should have: [ Skills, Education, or Experience]

Requirements:

Certified/Experienced as an Epic Credentialed/Principal trainer or Epic analyst.
Core Job Requirements & Responsibilities Training Delivery & Facilitation Lead Classroom & Virtual Training: Deliver structured Epic training sessions, workshops, and refresher courses to Super Users and end sections of clinical/administrative staff.
Manage the Training Environment: Set up, maintain, and refresh patient data in the Epic training environment to ensure a realistic learning experience.
Assess Super User Readiness: Evaluate the competency of Super Users through quizzes, practical workflow assessments, and mock go-live scenarios.
Super User Program Support & Cohort Management Act as the Primary Liaison: Serve as the main point of contact between the central Epic IT Project Team and the frontline Super Users.
Maintain the Super User Roster: Track Super User engagement, attendance, credentialing progress, and departmental coverage gaps across the organization.
Coordinate Communication: Draft and distribute system updates, upgrade release notes, and optimized workflow "tip sheets " to the Super User network.
Go-Live & Elbow Support Provide On-the-Floor Assistance: Provide intensive, in-person "elbow support " during system go-lives, upgrades, and new module rollouts.
Escalate Complex Issues: Identify, document, and triage complex technical system bugs or workflow gaps to the appropriate Epic Analyst team for resolution.
Technical & Working Conditions Schedule & Availability Flexible Hours during Go-Lives: Ability to work non-traditional hours, including early mornings, late evenings, nights, and weekends to support 24/7 hospital shifts during major system activations.
Travel: Depending on the organization's footprint, the ability to travel to various regional clinics, hospitals, or care sites to conduct on-site training.
Physical Requirements Mobility: Ability to stand and present in a classroom setting for 4 8 hours a day, or walk/stand for extended periods while providing floor support in clinical units.
Screen Time: Ability to spend prolonged periods sitting at a desk and working on a computer for curriculum development and virtual support.

Qualifications:

List of Qualifications Epic Credentialing: Must successfully complete the Epic Credentialing process (passing the relevant workflow tests and presentation panels) within a designated timeframe (typically 3 6 months from hire).
Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and learning management systems (LMS).
Super User Experience: Proven track record of serving as an active, high-performing Epic Super User during a go-live, upgrade, or optimization phase.
Communication Mastery: Demonstrated ability to communicate complex technical concepts to non-technical stakeholders clearly and concisely.

Education & Experience:

Education Minimum: Bachelor's degree in Healthcare Administration, Education, Information Technology, Nursing, or a related field.
Alternative: An equivalent combination of an Associate's degree and significant hands-on clinical/Epic support experience may be considered.
Experience Healthcare Experience: Minimum of 2 3 years of experience working in a clinical or healthcare operational setting (e.g., RN, Medical Assistant, Billing Specialist, or Front Desk Lead).
Epic System Experience: At least 1 2 years of daily, hands-on experience using the Epic EHR system.
Training/Facilitation Experience: Minimum of 1 year of experience delivering peer-to-peer training, corporate onboarding, or classroom-style instruction (healthcare IT training preferred).
Preference for staff with a former or active clinical license.

Knowledge, Skills, & Abilities:

Knowledge Epic Ecosystem: Deep operational knowledge of specific Epic modules (e.g., EpicCare Ambulatory, Inpatient, Cadence, Resolute) and workflows relevant to the organization.
Adult Learning Principles: Solid understanding of instructional design and adult learning methodologies (e.g., ADDIE, Bloom's Taxonomy) to effectively engage adult learners.
Healthcare Operations: Familiarity with clinical or operational workflows, medical terminology, HIPAA compliance, and hospital/clinic policies.
Change Management: Knowledge of how users adopt new technology and the common barriers to software adoption in a high-stress healthcare environment.
Skills Facilitation & Presentation: Exceptional public speaking and classroom management skills, with the ability to command a room and keep users engaged.
Technical Troubleshooting: Ability to quickly diagnose and resolve minor technical issues within the Epic playground/training environment or virtual classroom software (e.g., Teams, Zoom).
Curriculum Customization: Skill in translating complex technical workflows into easily digestible quick-start guides, tip sheets, and lesson plans.
Active Listening: The ability to hear a frustrated user's complaint, identify the root workflow issue, and guide them to a solution.
Abilities: Adaptability: Ability to pivot teaching styles on the fly based on the technical literacy and comfort level of the learners.
Patience & Empathy: Ability to remain calm, supportive, and patient when training highly stressed clinical staff under tight deadlines.
Cross-Functional Collaboration: Ability to act as an effective bridge between the IT build team, instructional designers, and frontline clinical operations.

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

About the Company

Tryfacta, Inc

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