Citrix Product Family, Computer Workstations, Desktop Administration, Desktop Virtualization, Epic Hyperspace, Epic Systems, HIPAA (Health Insurance Portability and Accountability Act), Health Informatics, Identify Issues, Microsoft Windows Operating System, Performance Analysis, Problem Solving Skills, Regulatory Compliance, Reporting Dashboards, Security Patches, Software Configuration Management, System Operations, Systems Administration/Management, Technical Writing, VMWare
Position Summary:
The Epic Client Systems Manager (ECSM) is responsible for the design, implementation, configuration, maintenance, and support of Epic Hyperspace and related applications in a Windows-based environment. The ECSM ensures optimal performance, security, and availability of the Epic client systems used by clinicians and support staff across the organization.
Key Responsibilities:
- Epic Hyperspace Deployment:
Configure and manage Epic Hyperspace client settings using Epic tools such as Hyperspace AutoUpdate (HSAU), System Pulse, and the ECSM dashboard.
- Client System Management:
Oversee the installation and configuration of Epic client software, including managing Citrix, VMware, and physical workstations or VDI environments.
- Performance Monitoring & Troubleshooting:
Monitor performance and resolve issues related to Epic client systems. Collaborate with application and infrastructure teams for troubleshooting complex issues.
- Security & Compliance:
Ensure client systems meet HIPAA and other compliance requirements. Implement security patches and updates.
- Collaboration & Support:
Work closely with Epic Application Analysts, Server/Network teams, and desktop support to maintain seamless operation of Epic systems.
- Automation & Scripting:
Develop and maintain PowerShell or other scripts for automation of deployments, configurations, and monitoring tasks.
- Documentation:
Create and maintain detailed technical and procedural documentation for Epic client system deployments and support.
This is a remote position.