Epic ECSM (Epic Client Systems Manager)

Job Title: Epic ECSM (Epic Client Systems Manager)

Position Summary:


The Epic Client Systems Manager (ECSM) is responsible for the design, implementation, configuration, maintenance, and support of Epic Hyperspace and related applications in a Windows-based environment. The ECSM ensures optimal performance, security, and availability of the Epic client systems used by clinicians and support staff across the organization.


Key Responsibilities:

• Epic Hyperspace Deployment:
  Configure and manage Epic Hyperspace client settings using Epic tools such as Hyperspace AutoUpdate (HSAU), System Pulse, and the ECSM dashboard.
  
  
• Client System Management:
  Oversee the installation and configuration of Epic client software, including managing Citrix, VMware, and physical workstations or VDI environments.
  
  
• Performance Monitoring & Troubleshooting:
  Monitor performance and resolve issues related to Epic client systems. Collaborate with application and infrastructure teams for troubleshooting complex issues.
  
  
• Security & Compliance:
  Ensure client systems meet HIPAA and other compliance requirements. Implement security patches and updates.
  
  
• Collaboration & Support:
  Work closely with Epic Application Analysts, Server/Network teams, and desktop support to maintain seamless operation of Epic systems.
  
  
• Automation & Scripting:
  Develop and maintain PowerShell or other scripts for automation of deployments, configurations, and monitoring tasks.
  
  
• Documentation:
  Create and maintain detailed technical and procedural documentation for Epic client system deployments and support.
  
  

This is a remote position.