Overview:
We are hiring an Epic Instructional Design Analyst at UnityPoint Health! As a member of Information Technology, the Epic Instructional Designer works collaboratively with enterprise stakeholders to design, develop, implement, and evaluate training programs supporting the Epic electronic health record (EHR) and integrated third‑party clinical and operational applications.
This role applies instructional design methodology, adult learning theory, and system knowledge—and when applicable, clinical or operational expertise—to create effective educational experiences that support system adoption, workflow optimization, and performance improvement across the enterprise application ecosystem.
The Epic Instructional Designer builds, tests, and maintains training environments and develops standardized, scalable training materials to support Epic implementations, upgrades, optimizations, and enterprise third‑party application integrations.
Hours: Monday-Friday, standard business hours
Location: Remote - applicants must reside within the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin
Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities:
Training & Education:
- Designs, develops, maintains, and delivers training for Epic and integrated third‑party applications using established instructional design models and adult learning principles
- Partners with clinical, operational, and technical stakeholders to assess workflow impacts across Epic and related systems and translate requirements into effective training and change management materials
- Builds and maintains training environments for Epic and supported third‑party applications in alignment with enterprise standards and implementation timelines
- Develops workflow‑based training scenarios that span Epic and third‑party applications to reflect end‑to‑end user workflows
Operational Support & Involvement:
- Researches and recommends training approaches for Epic and third‑party system implementations, upgrades, and optimizations
- Identifies opportunities to improve training consistency and user experience across multiple integrated applications
- Develops and maintains training documentation, job aids, and reference materials supporting Epic and third‑party solutions
- Shares learning and best practices related to Epic and enterprise application training standards with peers and stakeholders
Project Management:
- Leads and coordinates training deliverables for Epic and third‑party application projects.
- Supports communication and deployment planning for enterprise system rollouts involving multiple integrated platforms
Clinical Excellence:
- Applies clinical, operational, or informatics knowledge (when applicable) to ensure training reflects real‑world workflows spanning Epic and third‑party systems
- Collaborates with subject matter experts to validate accuracy and relevance of training content across integrated applications
Issue Resolution:
- Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies. Incorporates nursing knowledge to troubleshoot workflow related issues
- Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issues
Compliance & Security:
- Adheres to HIPAA, regulatory, and security requirements related to Epic training environments and access
- Follows organizational policies for Epic security, privacy, and data protection
Qualifications:
Education:
- Required: High school diploma or equivalent
- Preferred: Associate's or bachelor's degree in nursing from an accredited school of nursing
Experience:
- Required: 2 years of Epic EHR experience (Epic training or optimization support)
- Preferred: 3 years of Instructional design, informatics or application analyst experience
- Preferred: 3 years of Progressively responsible experience in healthcare, with direct exposure to clinical workflows or patient care operations
Licenses/Certifications:
- Required: Epic Certification - Achieves and maintains assigned Epic certifications license within 180 days upon hire
- Preferred: Registered Nurse license