Job Posting Title:
Epic IT Revenue Cycle, Cadence Trainer----
Hiring Department:
Dell Medical School----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Exempt from FLSA----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue----
Location:
UT MAIN CAMPUS----
Job Details:
The Epic IT Revenue Cycle, Cadence Trainer delivers training and education for Epic Revenue Cycle applications, including Cadence, Prelude, Professional Billing, and related patient access workflows. This role partners with operational leaders, application analysts, and end users to support application adoption, workflow optimization, onboarding, and ongoing education across revenue cycle operations.
This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.
The Epic IT Revenue Cycle, Cadence Trainer develops and delivers comprehensive training programs supporting Epic Revenue Cycle applications with an emphasis on Cadence, Prelude, Professional Billing, scheduling, registration, and patient access workflows. This role collaborates with operational leaders, application analysts, and revenue cycle stakeholders to support workflow optimization, user adoption, and organizational success through effective education and training.
Develops and Maintains Training Programs
Design education programs tailored to revenue cycle and non-clinical audiences
Create training materials including manuals, e-learning modules, job aids, and quick reference guides
Align training content with Epic Revenue Cycle workflows and application functionality
Update training materials based on system enhancements, workflow changes, and user feedback
Ensure training supports organizational standardization and optimization initiatives
Delivers Training and Onboarding
Facilitate classroom, virtual, and hands-on training sessions
Provide onboarding training for new hires across revenue cycle departments
Deliver individual and group training for new clinics, departments, and operational initiatives
Deliver education supporting software updates and new Epic functionality
Provide at-the-elbow support for registration, scheduling, patient access, and revenue cycle staff
Assigns Applications and Supports User Proficiency
Determine appropriate Epic Revenue Cycle application access based on user roles
Develop and maintain advanced knowledge of Cadence, Prelude, Professional Billing, and related applications
Guide users through role-specific workflows and operational procedures
Monitor user proficiency and adoption
Manage training requests, access questions, and application support needs
Coordinates Training Logistics
Schedule training sessions and manage training environments
Coordinate logistics for educational events across multiple locations
Track attendance, training completion, and competency records
Ensure availability of equipment, technology, and training resources
Maintain training documentation and administrative records
Analyzes Training and Workflow Effectiveness
Review organizational activities and operational data to support planning and process improvement
Assess curriculum effectiveness and identify opportunities for improvement
Provide feedback supporting optimization of training environments and workflows
Develop an understanding of revenue cycle operations, scheduling, registration, and patient access workflows
Align education with Epic Revenue Cycle application functionality and business processes
Consults and Collaborates with Stakeholders
Collaborate with Revenue Cycle Applications & Informatics teams, project managers, department leaders, and super users
Ensure training content is standardized and aligned with organizational initiatives
Support optimization of revenue cycle workflows through on-site review and operational support
Improve operational efficiency through targeted training and workflow enhancements
Support strategic organizational goals through education and application adoption
Marginal or Periodic Functions
Participate in go-live support and floor training during Epic implementations
Assist with testing and rollout of new application functionality
Support training activities for vendors and external partners
Participate in change management and communication initiatives
Participate in professional development and credentialing activities
Perform related duties as assigned
Knowledge, Skills, and Abilities
Technical Learning
Quickly learn new Epic Revenue Cycle applications, workflows, and technologies
Maintain current knowledge of Cadence, Prelude, Professional Billing, and related Epic modules
Apply technical knowledge to solve training and adoption challenges
Share knowledge and best practices with peers and operational stakeholders
Presentation Skills
Deliver engaging classroom, virtual, and hands-on training sessions
Present complex concepts in a clear and understandable manner
Adapt presentation style to meet audience needs
Maintain learner engagement across multiple learning environments
Interpersonal Savvy
Build productive relationships with operational leaders, end users, and stakeholders
Navigate sensitive feedback professionally
Collaborate effectively across departments
Foster positive working relationships throughout the organization
Problem Solving
Diagnose workflow gaps and identify training opportunities
Troubleshoot application issues encountered during training
Apply analytical thinking to improve educational effectiveness
Use feedback to continuously improve curriculum and learning experiences
Customer Focus
Prioritize the needs of operational departments and end users
Design education that supports revenue cycle workflows
Respond promptly to training requests
Follow up to ensure user success and satisfaction
Drive for Results
Achieve training, onboarding, and competency goals
Monitor completion rates and educational effectiveness
Meet curriculum development deadlines
Bachelor’s degree in Business, Education, Health Informatics, Finance, or a related field
Minimum of five years of experience in training, patient scheduling, revenue cycle operations, healthcare information technology, or a related field
Knowledge of healthcare workflows and information system applications supporting multi-specialty ambulatory clinics, ambulatory surgery centers, research, and higher education
Prior experience in patient registration, scheduling, revenue cycle, patient access, and/or medical billing
Experience developing and delivering instructor-led, virtual, and hands-on training programs
Strong presentation, facilitation, and communication skills
Ability to develop training materials, job aids, and instructional documentation
Ability to analyze workflows and align training with operational and application needs
Ability to manage multiple priorities while working independently and collaboratively
Relevant education and experience may be substituted as appropriate.
Master’s degree in Health Informatics, Instructional Design, Finance, Education, or a related field
Minimum of three years of experience supporting Epic Revenue Cycle, Cadence, Prelude, Professional Billing, or related application training
Experience with Epic Revenue Cycle applications
Prior experience in patient registration, scheduling, revenue cycle, and medical billing
Cross-credentialed in multiple Epic modules
Experience supporting healthcare implementations, workflow optimization, and organizational change initiatives
Licenses/Registrations/Certifications
Epic Certification in modules such as Professional Billing, Cadence, Prelude, or the ability to obtain certification
Preferred
Instructional Design Certification
Adult Learning Certification
Additional Epic Revenue Cycle certifications
$115,000+ depending on qualifications
Standard office environment and equipment
Repetitive use of a keyboard and computer
May provide on-site support in ambulatory clinics, revenue cycle departments, and other operational settings
May participate in go-lives, system implementations, training events, and occasional after-hours support activities
May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your application has been submitted, you cannot make changes.
Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.