EPIC Program Application Manager.

Description
The EPIC Program Application Manager provides strategic and operational leadership for Epic front-end and back-end revenue cycle systems. This role is responsible for the design, implementation, optimization, and support of Epic applications that enable patient access, billing, reimbursement, revenue integrity, and financial performance across the enterprise.
The Director partners closely with Revenue Cycle, Patient Access, Finance, HIM, Compliance, and Clinical leadership to ensure Epic solutions support compliant, efficient, and patient-centered revenue operations.

What You Will Do

• Lead and manage Epic Patient Access and Revenue Cycle application teams, including hiring, development, performance management, and succession planning.
• Provide strategic direction for Epic applications supporting:
  • Scheduling, Registration, Eligibility & Benefits
  • Referrals and Authorizations
  • Professional and Hospital Billing
  • Claims, Remittance, Follow-Up, and Denials
  • Charge Capture and Revenue Integrity workflows
• Oversee Epic system design, build, testing, implementation, upgrades, and optimization initiatives.
• Collaborate with operational leaders to translate business requirements into scalable Epic solutions.
• Ensure systems support regulatory compliance, payer requirements, and organizational policies.
• Establish and maintain application roadmaps aligned with organizational access, financial, and growth strategies.
• Lead large-scale implementations and enhancements, including planning, resourcing, risk management, and go-live execution.
• Partner with IT leadership and governance bodies to prioritize work, manage demand, and ensure alignment with enterprise strategy.
• Oversee vendor relationships and integrations, including Epic, clearinghouses, and third-party revenue cycle solutions.
• Drive standardization, best practices, and continuous improvement across access and revenue cycle applications.
• Provide executive-level communication, reporting, and decision support.

You Will Be Successful If

• You are a strategic thinker with strong operational execution skills.
• You are customer-focused and outcomes-oriented.
• You have the ability to lead through change and organizational complexity.
• You demonstrate strong financial, analytical, and problem-solving aptitude.
• You are an effective collaborator across clinical, operational, and technical teams.

What You Will Bring
Required

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or a related field (or equivalent experience).
• 8+ years of progressive experience in healthcare IT supporting revenue cycle and/or patient access operations.
• 3+ years of people leadership experience managing application teams.
• Demonstrated expertise supporting Epic Revenue Cycle and Patient Access applications in a complex healthcare environment.
• Strong understanding of end-to-end revenue cycle workflows and clinical financial integration.
• Proven experience leading large, cross-functional projects and system implementations.
• Excellent communication, relationship-building, and organizational skills.

Preferred

• Epic certifications in applications such as:
  • Prelude
  • Cadence
  • Resolute Professional Billing
  • Resolute Hospital Billing
  • Grand Central (Revenue Cycle components)
  • Tapestry or related claims modules
• Experience in academic medical centers, multi-hospital systems, or Community Connect host organizations.
• Experience supporting multi-entity or multi-payer revenue models.
• Experience onboarding M&A / connecting to an Epic instance.
• Master’s degree in a related field.

About Impresiv Health:

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do – provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.

That’s Impresiv!