$110,000–$140,000 Per Year
Analysis Skills, Best Practices, Billing, Business Solutions, Change Control, Clinical Research, Clinical Support, Communication Skills, Compensation and Benefits, Customer Satisfaction, Decision Support, Documentation, Epic Certification, Epic Systems, EpicCare Ambulatory, Federal Laws and Regulations, Healthcare Software, Help Desk, Identify Issues, Legal, Maintain Compliance, Maintenance Services, Multitasking, Needs Assessment, Outpatient Care, Privacy Controls, Problem Solving Skills, Quality Metrics, Regression Testing, Regulatory Compliance, Release Management/Engineering, Reporting Dashboards, Requirements Management, Research Skills, Root Cause Analysis, Software Administration, State Laws and Regulations, Systems Administration/Management, Systems Maintenance, Test Design, Training/Teaching Materials
CTG is seeking a skilled Epic Research: Clinical and Billing and Ambulatory Analyst to join our team. The Epic Research: Clinical and Billing & Ambulatory Analyst will provide application support, optimization, and maintenance for two key Epic modules: Epic Research: Clinical and Billing (population health) and EpicCare Ambulatory (clinical outpatient workflows). This role is responsible for ensuring reliable system performance, supporting end‑users, troubleshooting issues, and partnering with operational leaders to enhance workflows. The analyst splits their time between both applications, balancing day‑to‑day support with ongoing improvement initiatives.
Contract Length: 2 years
Remote, occasional travel, pacific work hours
Key Responsibilities
Application Support & Troubleshooting
- Provide daily tier‑2/3 support for Research and Ambulatory end‑users, including clinicians, care managers, and operational staff.
- Investigate, triage, and resolve incidents, service requests, and break/fix issues.
- Analyze root causes and implement sustainable solutions to reduce recurring issues.
- Collaborate with Epic TS, internal teams, and technical resources when escalation is required.
Build, Configuration & Maintenance
- Maintain and optimize build within Epic Research: Clinical and Billing (registries, care gaps, attribution logic, quality measures, dashboards).
- Support Ambulatory workflows including visit documentation, orders, SmartTools, clinical decision support, and provider personalization.
- Perform system updates, regression testing, and release management activities.
- Ensure build follows organizational standards, governance processes, and Epic best practices.
Workflow Optimization & Operational Partnership
- Work closely with clinical and population health stakeholders to understand needs and translate them into system enhancements.
- Conduct workflow assessments and recommend improvements that increase efficiency, quality, and user satisfaction.
- Support quality reporting, care management programs, and value‑based care initiatives through Epic Research: Clinical and Billing tools.
- Assist with training content, tip sheets, and communication for new features or workflow changes.
Project Support
- Participate in small to medium‑sized projects, including new program rollouts, optimization initiatives, and system upgrades.
- Contribute to requirements gathering, design sessions, testing, and go‑live support.
- Coordinate with cross‑functional teams such as Reporting, Integration, Security, and Training.
Documentation & Governance
- Maintain accurate documentation of build, workflows, and support processes.
- Follow change control procedures and participate in application governance meetings.
- Ensure compliance with regulatory, privacy, and security standards.
Qualifications
Required
- Epic certification or accreditation in Epic Research: Clinical and Billing andAmbulatory.
- Experience supporting Epic applications in a healthcare environment.
- Strong analytical and problem‑solving skills.
- Ability to communicate effectively with clinical and operational stakeholders.
- Comfortable managing multiple priorities across two application areas.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided.
The expected base salary for this position ranges from $110,000 to $140,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About Us:
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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Computer Task Group, Inc
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.