Epic Sr. Manager, Resolute Billing

Epic Sr. Manager, Resolute Billing at Quest Diagnostics

Alert: Scammers may offer fake Quest jobs using LinkedIn and other platforms. Click here to learn more.

Skip to main content

Career areas

Phlebotomy Laboratory Specimen processing Drivers Transportation and logistics Customer Service Per diem and on call

Sales Technology Corporate Medical, scientific, and R&D Internships All jobs India based jobs

Who we are

Culture Benefits Upcoming events

What we do

Innovation and insights Start your career with Quest Veterans at Quest Job seeker resources

Job alerts Saved jobs My profile Current employees

Search

Search by Keyword

Search by Location

5 miles 15 miles 25 miles 35 miles 50 miles

Radius

Search

More: Impact Discover a role that empowers some of life's most important healthcare decisions.

Epic Sr. Manager, Resolute Billing

Apply Save roleSaved role

Category Technology Location Marlborough, Massachusetts Job function Information Technology Job family Technical Specialist

Shift Day Employee type Regular Full-Time Work mode Remote

Job DescriptionThe Resolute Application Manager provides day-to-day leadership for the Epic Resolute Professional Billing (PB) application team, ensuring the system fully supports Quest Diagnostics' revenue cycle, operational, and financial goals. This role is responsible for guiding the team that configures, maintains, and optimizes our critical billing systems. Reporting to the Leader of Epic Resolute, this manager will translate strategic business needs into technical execution. The core focus is on maximizing team performance, ensuring the quality and integrity of all system builds, and delivering an optimized, high-quality billing experience.Pay Range: $145,000 - $160,000 / yearResponsibilities: Lead, motivate, and manage a high-performing team of Epic Resolute Analysts Set clear goals and accountability metrics; provide coaching and feedback to develop the team''s technical and professional capabilitiesConduct performance reviews, define individual development plans, and cultivate a pipeline for future Resolute team leadershipOversee the portfolio of all revenue cycle projects, from small optimizations to large-scale implementations, ensuring alignment with strategic prioritiesImplement and manage a project governance framework to standardize project intake, prioritization, and status reportingGuide the team in risk mitigation, issue resolution, and effective stakeholder communication to ensure projects are delivered on time and within scopeReview and approve complex system builds to guarantee data accuracy, regulatory compliance, and system stabilityDirect the team to provide robust, actionable analytics that identify root causes of operational issues (e.g., denial trends, revenue leakage, workflow inefficiencies)Serve as a key escalation point for complex Epic PB issues, performing root cause analysis and driving resolutionEnsure analytical findings are translated into concrete recommendations and business cases for process improvement projectsEstablish and enforce configuration governance and change-management standards to ensure system integrityPartner with leadership to execute the strategic vision for Resolute, translating high-level goals into actionable team projectsCollaborate with stakeholders in Finance, Revenue Cycle Operations, and IT to ensure Resolute is scalable, secure, and aligned with enterprise goalsCreate a culture focused on optimization of Epic ResoluteManage upgrades to ensure stability, security and business continuityQualifications: Required: 7+ years of progressive experience in healthcare revenue cycle including Epic Resolute, configuration, implementation and support4+ years in a management capacityDeep understanding of Resolute PB workflows, including charge router, claims, remittance and payment postingExperience in large scale project management and data analysis within healthcare environmentProven experience in creating a high performing teamExperience establishing and operating governance frameworks for large-scale Epic deployments or complex billing platformsStrong knowledge of HIPAA, CMS and commercial payer compliance requirements applicable to laboratory servicesPreferred:Experience leveraging automation, RPA, or AI to modernize billing operationsBackground in continuous improvement methodologies e.g. Lean Six Sigma, AgileExperience with data visualization tools e.g. Tableau, Power BICross-certification in other Epic modulesPeople Leader Responsibility:Team of Analysts in PB and ClaimsWork Environment:Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr to support software/hardware patches, upgrades, downtimes and potential disasters.Travel Required - Must be willing to travel 25% (About one week a month)Education:B.S. in Computer Science, Business Administration, Healthcare Administration or a related field. (Required)Graduate degree in Computer Science or related field. (Preferred)Certifications:Epic Resolute Certification - in either Professional or Hospital Billing (Required)PB Experience in operations and Claims Certification (Preferred) Certifications across Epic modules (Preferred)Beaker, MyChart, Aura, Prelude Registration, Cadence Scheduling, EpicCare Ambulatory for Genetic Counseling, Cheers Call Management & Campaigns, EpicCare Link Portal, Nebula Cloud Platform, Base Payer Platform Network for Providers, and Gallery DMS.55546Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Share this job

Facebook X LinkedIn Email

Explore this location Explore

"I love working here because Quest has been my second family and second home. I''ve experienced a wholesome work environment, and good management."

• Quest Employee

Featured Jobs Recently Viewed Jobs Saved Jobs

Phlebotomist I Oviedo, Florida 07/21/2026

Phlebotomist III Site Lead Longwood, Florida 07/21/2026

Phlebotomist I Grove City, Ohio 07/21/2026

No jobs have been saved.

No jobs have been saved.

What it's like to work here

Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more

Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more

Corporate Social Responsibility Report We''re committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we''re making this happen in our annual reports. View more

Job Seeker Resources | Quest Diagnostics No matter where you are in your journey with us, you''re probably curious about our hiring process. With that in mind, check out some of the most frequently asked questions we get from candidates below. View more

Upcoming events | Quest Diagnostics Our events are the perfect way to meet us and discover more about what it means to choose a career with Quest. Here's the place to keep your calendar up-to-date with all the details of our upcoming virtual and in-person events. View more

Innovations and Insights | Quest Diagnostics We're a customer-first organization dedicated to creating a healthier world. We offer an environment that encourages curiosity. Ready to collaborate with us? Explore the areas below or search all open jobs to discover your next meaningful and challenging role. View more

Students & early career | Quest Diagnostics Whether you are transitioning from high school, college or to civilian life after serving in the military, we have programs that can help you reach your goals - and share in the incredible work we do. At the same time, you'll be able to enjoy the satisfaction that comes with joining a network of 50,000 brilliant minds united by a shared passion to build a healthier future. View more

Load more

Why get job alerts? To stay in touch with us, we encourage you to sign up for our job alerts. Once registered, we'll match you with current and future career opportunities. You'll also receive updates about Quest news, events, and other exciting opportunities. Sign up today!

Equal employment opportunity

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.

Our company Equal opportunities E-Verify Know your rights NLRA employee rights Los Angeles County FCOE

Our company

About us How we operate What we do Corporate responsibility Culture and belonging Actions and insights Suppliers Shop tests

Locations Careers Investors Specialty labs Newsroom

Connect With Us

Facebook X YouTube LinkedIn Instagram

Site map Privacy Terms Cookie Notice Contact us Language assistance / non-discrimination Asistencia de idiomas / Aviso de no discriminación / Privacy Shield Accessibility

Quest, Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks- and -are the property of their respective owners. 2026 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.