Epic Willow Ambulatory Analyst

Join Our Team at Mercy Medical Center – Now Hiring an Epic Willow Ambulatory Analyst !

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Epic Willow Ambulatory Analyst  formulates and defines systems scope and objectives based on user needs. The analyst has a good understanding of industry requirements and applicable clinical/business/infrastructure systems, including those that process confidential patient and quality improvement that is protected and confidential by federal and/or state law. The analyst devises or modifies systems to solve complex problems considering computer equipment capacity, capabilities, limitations, cost-effectiveness and desired results. Provides analysis of clinical, business, and user needs, regulatory requirements, documentation requirements, and translation of those requirements into proper system requirement specifications suitable for the technical staff. Leads information technology deployment and optimization efforts based on the organization's clinical, infrastructure and business performance improvement objectives. Provides clinical, technical and/or business subject matter expertise to translate data into information and actionable knowledge in the daily practice. The Epic Willow Ambulatory Analyst must be certified in Willow Ambulatory. 

EDUCATION AND WORK EXPERIENCE: Must possess a high school diploma or GED.  Must possess a BS or BA in related field. Minimum of 2 years working with clinical and/or financial applications within a healthcare/physician practice environment. Demonstrated progressive experience with information systems; healthcare environment preferred. Strong analytic and organizational skills, particularly in planning, communications, process redesign and problem-solving. Must have proven ability to work with nursing, clinical providers, technical and/or business professionals. Ability to work effectively with a diverse group of users who have varying levels of computer expertise. Ability to implement and adhere to best practices in information technology system integrity and build standards. Current experience and/or certification in configuring Epic required.

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Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.