Epic Willow Analyst

Overview


An Epic Willow Analyst specializes in optimizing and supporting the Epic Willow modules (pharmacy-related systems in Epic EHR) through design, configuration, implementation, and troubleshooting across healthcare environments. They ensure seamless medication workflows and user satisfaction.


Key Responsibilities

• Design, build, test, implement, and maintain Epic Willow modules (e.g., Willow Inpatient, Ambulatory, Inventory) 
  
  
• Collaborate closely with pharmacists, clinical staff, and IT for workflow design, optimization, and issue resolution
  
  
• Troubleshoot user issues, configuration challenges, and system glitches; provide ongoing support post-implementation 
  
  
• Conduct root cause analysis, identify solutions, document, and implement changes
  
  
• Lead or support go-lives, upgrades, system changes, and user training initiatives.
  
  
• Prepare training materials, system documentation, flowcharts, and reports detailing configuration and workflow logic 
  
  
• Serve as a liaison between end-users (pharmacy, clinicians) and InfoSystems teams, fostering trust and clear communication 
  
  
• Participate in change and project management; support small to medium-scale Epic Willow projects 
  
  

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, Healthcare, or a related field (Associates + experience may substitute in some cases) 
  
  
• Certifications: Epic Willow module certification (Inpatient, Ambulatory, Inventory); some employers require certification upon hire or within a set timeframe (e.g., 120 days) 
  
  
• Experience: Typically 3+ years in Epic roles; variations across levels (I, II, III) depending on seniority 
  
  
• Technical Skills: Strong knowledge of pharmacy workflows, inventory management, Epic configurations, interfaces, and general EHR operations 
  
  
• Soft Skills: Analytical thinking, effective communication, documentation, training capability, stakeholder engagement, flexibility, and ownership of assignments 
  
  

Career Levels Example (PIH Health)

• Analyst I: Bachelor’s or clinical license, minimal to 3 years of experience.
  
  
• Analyst II: 3–7 years of experience plus domain knowledge.
  
  
• Analyst III: 7+ years experience; deep expertise in Willow Ambulatory Pharmacy and Inventory Tracking. Must be certified at hire
  
  

This is a remote position.