JOB DESCRIPTION The Epic Willow Analyst is responsible for the design, implementation, optimization, maintenance, and support of
Epic Willow Pharmacy applications across the organization. The role serves as the primary application and
workflow expert for pharmacy-related Epic functionality, ensuring that system design supports safe, efficient,
compliant, and patient-centered medication management processes. The Epic Willow Analyst partners closely
with pharmacy leadership, pharmacists, physicians, nursing teams, clinical informatics, operational stakeholders,
and information technology teams to translate clinical and business requirements into effective Epic solutions.
The Analyst is responsible for application configuration, troubleshooting, testing, workflow optimization,
implementation support, and ongoing enhancement of Epic Willow applications while promoting medication
safety, regulatory compliance, operational excellence, and user satisfaction.
RESPONSIBILITIES- Designs, configures, tests, implements, and maintains Epic Willow Inpatient and/or Willow Ambulatory
applications. Translates pharmacy operational, clinical, and regulatory requirements into Epic system design and functionality. Configures medication records, formularies, medication order workflows, dispensing workflows, verification processes, clinical monitoring workflows, and pharmacy operational settings. Develops and maintains detailed application documentation, design specifications, build records, and support materials. Ensures application build aligns with organizational standards, pharmacy best practices, and Epic recommended workflows. - Collaborates with pharmacy leaders and frontline pharmacists to evaluate existing workflows
and identify improvement opportunities. Analyzes medication-use processes to improve efficiency,
compliance, and patient safety. Supports optimization initiatives involving prescribing, verification,
dispensing, administration, inventory, and medication monitoring workflows. Recommends workflow and system enhancements that improve user experience and operational performance. Promotes standardization of pharmacy workflows across care settings where appropriate. - Provides advanced application support for Epic Willow users and pharmacy operations. Investigates,
troubleshoots, and resolves application issues, incidents, defects, and workflow concerns. Performs root cause analysis and implements sustainable solutions to recurring problems. Monitors application performance and proactively identify issues that may affect clinical operations. Coordinates with Epic Technical Services, third party vendors, and internal IT teams to resolve complex issues. - Develops, executes, and documents unit, integrated, regression, and user acceptance testing
activities. Validates application functionality during implementations, upgrades, enhancements, and
maintenance releases. Creates testing scenarios that accurately reflect pharmacy and medication
management workflows. Ensures system changes meet operational requirements, patient safety standards, and regulatory expectations. Supports release management and change control processes. - Participates in Epic implementations, acquisitions, expansions, upgrades, and optimization
initiatives. Supports project planning, workflow design sessions, and implementation activities. Provides go-live support, stabilization assistance, and command center coverage as needed. Delivers at-the-elbow support to pharmacists, providers, and clinical staff during deployment activities. Assists with post-implementation assessments and continuous improvement efforts. - Serves as a liaison between pharmacy operations, clinical departments, and information technology
teams. Engages stakeholders to understand operational challenges and translate requirements into system solutions. Provides subject matter expertise related to pharmacy workflows, medication management, and Epic Willow functionality. Participates in interdisciplinary committees, governance structures, and workflow review sessions. Facilitates consensus among stakeholders regarding workflow design and system configuration decisions. - Ensures application functionality supports medication safety initiatives and evidence-based practices. Support compliance with applicable pharmacy regulations, accreditation standards, and organizational
policies. Collaborates with medication safety, quality, and compliance teams on system-related
initiatives. Maintains documentation supporting audits, regulatory reviews, and accreditation activities. Assists in evaluating system impacts related to regulatory or clinical practice changes. - Monitors application utilization, workflow effectiveness, and performance metrics. Identifies opportunities to improve system functionali