Job Title & Specialty Area: Clinical Informatics Educator (Epic Willow)Department: Office of the Chief MedLocation: Dallas, TXShift: Monday to FridayJob Type: On SiteWhy Children's Health?At Children's Health, our mission is to Make Life Better for Children, recognizing that their health plays a crucial role in achieving this goal. Through cutting‑edge treatments and an affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well‑being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter, healthier future for all.SummaryWe are seeking a skilled and dedicated Clinical Informatics Educator to provide educational expertise and system knowledge that ensures staff competency in clinical informatics and health information technology. This role focuses on educating pharmacy staff and clinical teams—including inpatient and outpatient physicians and nursing staff—on the effective use and integration of the electronic health record (EHR), Epic Willow, and related technologies that support care delivery. The Clinical Informatics Educator partners closely with pharmacy, clinical, and IT teams to support the implementation, optimization, and adoption of the EHR, clinical decision support (CDS) tools, and other health technologies. Through education, training, and workflow support, this role contributes to improved quality of care, patient safety, and operational efficiency. This is a full‑time position working onsite, Monday through Friday. The position may require travel between Dallas and Plano main campuses as well as clinic sites across the DFW region. Epic system application certification in Willow Ambulatory, Inpatient, or Inventory is required within 12 months of hire.ResponsibilitiesNew‑Hire Training: Facilitates training for new pharmacy staff and documents training completion for records management. Develops and maintains training users and patients in the training environment.Training and Support: Designs, develops, and delivers comprehensive training programs on the EHR system. Customizes training materials and sessions to meet the needs of different user groups.System Changes / Upgrades: Works with IT, clinical, and operations teams to ensure successful deployment and integration of system changes and upgrades, ensuring proper communication to impacted staff and operational teams. Acts as a liaison between staff and IT teams to address workflow issues and system functionality concerns.Sustainability and Continuous Support: Provides ongoing support for clinic staff and serves as a point of contact for answering questions and providing expert guidance on EHR‑related challenges. Includes ongoing efficiency training as well as unit/clinic rounding, elbow/1:1/group support, and assistance with real‑time issues.System Training Environments: Configures and maintains the training environment for clinical systems used for new‑hire training, test‑outs, and practice for new features and clinical workflows.Project Support: Provides training expertise by providing go‑live support during implementation of major system‑wide projects.How You'll Be SuccessfulAt least 2 years of previous teaching experience.EducationFour‑year Bachelor's degree or equivalent experience.Graduate or professional work or advanced degree; or equivalent experience (Preferred).Licenses and CertificationsEpic System Application Curriculum Certification (required within 12 months of hire).Epic Training Environment Build Certification (Preferred).Certification in Nursing Informatics (Preferred).A Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.Benefits – How We'll Care For YouEmployee portion of medical plan premiums are covered after 3 years.4%–10% employee savings plan match based on tenure.Paid parental leave (up to 12 weeks).Caregiver leave.Adoption and surrogate reimbursement.As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally‑protected status or class. This applies to all aspects of the employer‑employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment‑related activity.#J-18808-Ljbffr