Epicor Manager

Job Summary

Serve as both strategic leader and hands-on administrator for Epicor Kinetic across all East West business units - owning the multi-year ERP roadmap while personally managing day-to-day administration, support, and continuous improvement, and leading migrations and go-lives for newly acquired or converting entities. This role combines end-to-end platform ownership with hands-on execution, acting as the single point of accountability for both roadmap direction and daily system reliability across every Kinetic site.

Responsibilities

• Serve as primary business/technical owner of the ERP platform, driving the strategic roadmap with PMO and leadership
• Mentor and develop a core team to support roadmap execution
• Manage ERP support queue: triage, resolve, escalate issues, and document root causes/fixes
• Develop and maintain BAQs, BPMs, App Studio customizations, dashboards, UDFs, and SSRS/Kinetic reports
• Administer DMT and data-load processes for master data and transactional corrections
• Partner with Finance, Supply Chain, Operations, and Quality to align ERP configuration with business needs
• Enforce change control: document, test, and approve all changes before production deployment
• Coordinate with Epicor Support, hosting providers, and consultants on tickets, upgrades, and licensing
• Maintain system documentation, security model, and operational runbooks across all companies
• Provide leadership updates on ERP risks, priorities, roadmap progress, and investment needs
• Lead ERP migration workstreams for new sites/business units, including scope, data mapping, cutover planning, and hypercare
• Align ERP tasks with PMO's master project plan; provide effort estimates, milestone/risk reporting, and cross-team coordination
• Build and validate data conversion templates (customers, suppliers, parts, BOMs, routings, orders, inventory, AR/AP)
• Reconcile converted data with source systems and secure sign-off from Finance/Operations
• Execute UAT/mock loads and multiple conversion cycles; log and resolve defects pre-go-live
• Configure new sites to global standards (chart of accounts, warehouses, part classes, costing, tax, Incoterms, multi-currency)
• Deliver end-user training, job aids, and on-site/extended-hours cutover support
• Maintain integration/reporting continuity (Azure SQL, Power BI, MES/FactoryLogix, EDI) during migrations
• Produce post-go-live issue logs and lessons learned to improve future rollouts

Knowledge, Abilities & Skills

• 8+ years of hands-on Epicor administration (Kinetic or E10) in a manufacturing environment, including direct, hands-on experience with Epicor Kinetic Cloud (SaaS) deployments.
• Demonstrated experience on at least one full ERP implementation, migration, or site go-live.
• Strong T-SQL skills: ability to write queries, troubleshoot data issues, and support reporting.
• Working knowledge of Epicor modules across Order-to-Cash, Procure-to-Pay, Inventory/Warehouse, Production and Job Management, MRP, and Costing.
• Proficiency with DMT, BAQ, BPM, and SSRS report development.
• Ability to communicate clearly with both shop-floor users and executive stakeholders.
• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or equivalent practical experience.
• Experience with serving in a role in a ERP management capacity
• Strong project management skills
• Strong executive communication skills and ability to provide strategic recommendations
• Epicor Kinetic 2024+ upgrade experience and App Studio proficiency.
• Azure SQL, Power BI, SSIS, or Power Automate experience.
• Proficiency in C# for functions, code blocks in BPMs and uBAQs design.
• MES exposure (FactoryLogix or comparable), EDI, or multi-site/multi-company international operations.
• Experience supporting M&A-driven ERP consolidations.
• This job description is a summary of the responsibilities associated with this role and may be amended as required by the company.

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.