AtComTec we conduct our day-to-day business around 4 Simple Core Values:
If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...
JOB SUMMARY:
As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
· Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing and training
· Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
· Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
· Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
· Assist with generating quote specifications and proposal generation
· Ability to adhere to project timelines and meet Service Level Agreement goals
· Provide support for clients in a help desk capacity and assist in troubleshooting application questions
· Provide on-site training and consulting for clients if necessary
ADDITIONAL RESPONSIBILITIES:
· Maintain daily timesheet and expense report entries and submit them accurately and timely
· Other duties as required
Compensation details: 75000-125000 Yearly Salary
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