2+ years of IT support experience in a business or manufacturing environment.
Experience supporting Epicor ERP system
Strong knowledge of:
Microsoft Windows operating systems
Microsoft 365
PC hardware and peripherals
Excellent troubleshooting and problem-solving skills.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and network-connected equipment.
Install, configure, maintain, and troubleshoot Windows workstations and related hardware.
Manage user accounts, permissions, and access controls in Active Directory and Microsoft 365 environments.
Monitor and maintain network infrastructure, including switches, wireless access points, VPN connections, and internet connectivity.
Perform software installations, updates, and patch management.
Support cybersecurity initiatives, including antivirus management, security awareness, and access control compliance.
Assist with backup and disaster recovery processes.
Document IT procedures, configurations, and troubleshooting guides.
We are seeking a skilled and detail-oriented IT & Epicor Support Technician to provide technical support for our information systems, end users, and Epicor ERP platform within a fast-paced aerospace manufacturing environment. This position is responsible for maintaining IT infrastructure, troubleshooting hardware and software issues, supporting ERP operations, and assisting with system improvements that enhance productivity, compliance, and operational efficiency.
The ideal candidate will possess strong technical troubleshooting skills, experience supporting Epicor ERP, and an understanding of manufacturing processes and aerospace industry requirements.