Equipment Loan and A/V Support Specialist

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Overview

Oversee the management and support of teaching, learning, faculty, and staff computing environments, including hardware, software, troubleshooting, and backup support for classroom and exhibition A/V technology. Monitors and manages School of Art computers through JAMF, including software deployment, edit and tests scripts for automation of updates, and system maintenance. Serves as a subject matter expert in digital technology, providing support for computers, networks, operating systems, printers, IT security, servers, cellular and desk phones, projectors, and displays.

Installs and maintains computer lab hardware and serves as the primary liaison to Yale ITS for enterprise software management, licensing, and technical issue resolution. Evaluates, tests, recommends, and implements hardware, software, systems, and technology solutions. Conducts research and applies best practices in computer management and automation while collaborating with faculty and students to assess technology needs.

Provides end-user support, consultation, and troubleshooting; manages servers as a co-queue manager to support ticket workflows; responds to routine and emergency service requests; and assists with employee onboarding and offboarding. Manages vendor relationships, service contracts, technology purchasing, and inventory. Partners with the Director of Digital Technology on budget planning and the multi-year acquisition and implementation of technology resources.

Develops user training resources and documentation, ensures compliance with University required security and technology policies, and supervises student workers.

Required Skills and Abilities

1. Proven experience in a fast-paced, customer-focused AV environment.

2. Experience working with video conferencing, webcasting, and course capture technologies such as Zoom, Skype, Panopto, and Microsoft Teams.

3. Excellent customer service skills with the ability to learn and adapt to new technologies.

4. Ability to multitask and handle multiple AV needs concurrently across various locations.

5. Strong problem-solving and troubleshooting skills, with a willingness to learn new skills to meet evolving media technology needs.

Preferred Skills and Abilities

1. Experience providing support for AV equipment, including Mac and PC laptops using software like PowerPoint, Keynote, and Zoom, with experience providing technical support in a teaching and learning environment

2. Basic operational understanding of AV distribution and switching devices.

3. Certifications or knowledge-based certificates from AVIXA, Extron, Q-SYS, Audinate/Dante, or similar manufacturers.

4. Intermediate proficiency with Windows OS, macOS, and Microsoft Office applications such as PowerPoint, Word, and Excel.

5. CTS (Certified Technology Specialist) certification. with experience JAMF computer management environment.

Principal Responsibilities

1. Provides basic instruction and assistance for faculty, students and professional staff in the use of audio-visual equipment. 2. Executes audio-visual service requests for classroom and event support. 3. Provides front-line technical support services, including the set-up, operation and troubleshooting of audio-visual equipment. 4. Provides operational support and maintenance of audio-visual equipment, which includes but is not limited to digital projectors, plasma screens, computers, public address systems, audio recorders, audio mixers, amplifiers, DVD/VHS players, document cameras, 16mm film projectors, slide projectors, microphones, projection screens, control systems and video switchers. 5. Provides daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms. 6. Escalates support issues within Media Services to ensure timely solutions. 7. Documents service requests and problem reports for departmental databases. 8. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair. 9. Tests and maintains audio-visual rental equipment. 10. Performs scheduled preventative maintenance, cleaning and repair of audio-visual equipment. 11. Performs component level replacement as needed. 12. Maintains appropriate inventory of supplies and equipment in assigned distributed storage facilities 13. May perform other duties as assigned. Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

Job Posting Date

08/05/2026

Job Category

Technician

Bargaining Unit

L34

Compensation Grade

Labor Grade D

Compensation Grade Profile

Hourly Range

$31.83

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.