Equipment Technician - Coffee/Beverage M-F 7:00am to 3:30pm

New England Coffee is a brand of Reily Foods Company which manufactures and markets premier food products including coffee, tea, and mayonnaise. Our products are sold in grocery stores and restaurants throughout the United States. New England Coffee, based just outside of Boston in Malden, MA is New England's largest independent coffee roaster. For more information visit www.newenglandcoffee.com

The Bench Equipment Technician is responsible for achieving the customer satisfaction goals of the department by repairing customer equipment in a timely, professional and complete manner. Service Technician work under the general Supervision of the Service Shop Team Leader and training will be provided.

Responsibilities:

• Possess a basic understanding of all brands and configuration of equipment offered by New England Coffee Company including coffee, tea and related allied product preparation equipment
• Familiar with wiring schematics
• Possess basic diagnostic skills
• Troubleshoot customer equipment and technical problems with member of the sales force over the telephone
• Proactively detects and corrects potential problems before they occur
• Completes clear and accurate work orders documenting service provided, parts used, and the results
• Performs related duties as assigned by the Equipment Supervisor
• Follow all safety procedures and participate in safety training. Maintain safe and efficient use of equipment, tools, and person. Report any injury or accident immediately to supervisor and/or any unsafe condition
• Ensure the operation is providing food-safe, quality products which meet or exceed all product specifications and regulatory requirements
• Assist with warehouse duties as needed

We offer a comprehensive and thoughtfully designed benefits package that supports the well-being, financial security, and work-life balance of our employees.

• 10 Paid Company Holidays
• Generous Paid Vacation & Sick Time
• Comprehensive, Affordable Medical, Dental & Vision Coverage for you and your family
• Health Savings Account (HSA) with company contributions
• Flexible Spending Accounts (FSA) & Dependent Care FSA (DCFSA)
• 401(k) Retirement Plan with company match and discretionary profit sharing
• Employee Assistance Program (EAP) and financial wellness resources
• Company‑Paid Disability
• Company‑Paid Life Insurance equal to 1.5× annual compensation
• And more benefits designed to support your health, wealth, and well‑being

Together, these benefits reflect our commitment to caring for our employees both inside and outside the workplace.

• Excellent communication skills
• Ability to perform well under pressure
• High School Diploma or equivalent
• Valid driver's license
• Prefer 1 year experience as a technician but will consider mechanically inclined individuals
• Must be able to lift 50 lbs