Client Intake Coordinator – Emergency Department (Swing Shift)

$25.00–$32.00/hour + $5.50/hour Shift Differential (6:00 PM–6:00 AM)

Full-Time opportunity in Concord, California

Schedule: Wednesday–Saturday | 4:00 PM–2:30 AM

Be the calm, compassionate presence that helps patients and their families navigate veterinary emergencies. As a Client Intake Coordinator at SAGE Concord, you'll play a critical role in delivering an exceptional client experience while helping our Emergency team provide timely, life-saving care. If you thrive in a fast-paced environment, communicate with empathy, and enjoy being an essential part of a collaborative team, we'd love to meet you.

Why Join SAGE Concord?

At SAGE Concord, part of Ethos Veterinary Health, you'll work in one of the East Bay's premier specialty and emergency veterinary hospitals. Our state-of-the-art facility, opened in 2022, brings together experts in Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine to deliver advanced, compassionate care.

You'll join a supportive, team-oriented environment where collaboration, continuous learning, and exceptional patient care are at the center of everything we do.

In Your Day-to-Day You Will:

• Serve as the first point of contact for emergency clients, gathering patient information with empathy and professionalism.

• Triage incoming emergency cases and communicate critical information to the clinical team.

• Obtain patient histories and accurately document medical information in the electronic medical record.

• Assist with patient intake, including obtaining vital signs when appropriate.

• Coordinate closely with veterinarians and technicians to prioritize cases and maintain efficient patient flow.

• Enter service charges accurately during the intake process to support timely invoicing.

• Prepare and maintain exam rooms for incoming emergency patients.

• Communicate updates and set expectations with clients during emotionally challenging situations.

• Support smooth shift transitions and contribute to efficient Emergency Department operations.

• Work closely with veterinarians, technicians, and support teams.

• Contribute to a positive, collaborative hospital culture.

What You Bring:

• High school diploma or equivalent.

• Minimum of 2 years of clinical veterinary experience required; emergency or specialty hospital experience strongly preferred.

• Strong understanding of veterinary terminology and emergency patient care.

• Excellent communication, client service, and interpersonal skills.

• Ability to remain calm, organized, and compassionate in a fast-paced emergency environment.

• Comfortable lifting 40+ pounds and standing for extended periods.

• Bilingual skills are a plus but not required.

• A collaborative mindset and commitment to exceptional patient and client care.

Perks and Benefits:

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

• Competitive compensation: $25.00–$32.00/hour, based on experience

• $5.50/hour shift differential for hours worked between 6:00 PM and 6:00 AM

• Health, dental, and vision insurance

• 401(k) with employer match

• Paid time off

• Flexible Spending Accounts (FSA)

• Employee Assistance Program (EAP)

• Uniforms provided

• Annual Veterinary Assistant allowance

• License application and renewal reimbursement for Registered Veterinary Technicians (RVTs)

• Ongoing training, mentorship, and career advancement opportunities

About Location:

Located in the heart of the East Bay Concord offers an outstanding quality of life with easy access to San Francisco, Napa Valley, and the surrounding Bay Area. Residents enjoy beautiful parks, hiking trails, diverse dining, and a vibrant community while benefiting from a more affordable alternative to many neighboring Bay Area cities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

Join Us:

If you're ready to make a meaningful impact while supporting pets, their families, and an exceptional Emergency team, we'd love to hear from you.

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