ERP Data Analyst/Auditor

Company Description

Benefit Harbor is a leading provider of benefits administration technology and compliance solutions, trusted by employers across the United States for over 25 years. Using proprietary, purpose-built technology, the company simplifies complex benefits environments by streamlining enrollment, eligibility management, carrier data exchange, and regulatory compliance. Benefit Harbor primarily serves midsize to large enterprises, helping HR teams reduce administrative workload and ensure ACA compliance. With strong integrations to insurance carriers and a focus on modernizing benefits operations, the company enhances the experience for both administrators and employees. Team members collaborate in a technology-driven, client-focused environment that values accuracy, reliability, and service excellence.

Job Title: ERP Data Analyst/Auditor                                                                                                                                         

Summary/Objective

The Data Analyst/Auditor is responsible for interacting with carriers and the internal team members and systems to audit and maintain EDI files and reports.  This role will also perform quality assurance tasks to ensure data flow between ERP Systems and Benefit Harbor remains accurate. Additional responsibilities include documentation, quality assurance tasks, completing assigned tasks, and assisting Operations team on day-to-day administration, issue resolution and other special projects.

Essential Duties and Responsibilities include, but are not limited to:

• Perform post-OE, monthly system and quarterly enrollment audits, document results and assist Client team in issue mitigation through resolution.
• Analyze audit result and escalate discrepancies to internal team members; research and troubleshoot issues preventing audit completion.
• Request extracts from carriers, vendors and Workday/ERP systems for regularly scheduled audits.
• Maintain clear understanding of various file types, layouts, and basic data mapping.
• Meet expected timelines and assigned due dates for file audits, Client Support and TMS tickets, and assigned tasks.
• Build strong relationships with internal teams (Operations Team and Developers) and external partners
• Perform other duties and responsibilities as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications:

• General Knowledge, Experience, Technical, and Problem Solving Skills

• • Strong knowledge of Microsoft Office
  • Intermediate Excel, Access knowledge
  • Health and Benefits knowledge preferred
  • Strong analytical skill-set and ability to use data to define and resolve issues
  • Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
  • Database function knowledge preferred, but not required

• Communication Proficiency:

• • Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
  • Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections

• Customer/Client Focus

• • Demonstrate ability to provide superior Customer Service
  • Must possess strong follow up and follow through skills with sense of urgency and attention.

• Leadership

• • Experience in working collaboratively with teams
  • Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
  • Must possess integrity, reliability and responsibility with strong organizational skills
  • Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills

Other Positional Details

Minimum Required Qualifications

• • Bachelor’s degree or related experience in business, preferably in case or product implementation
  • 2+ years demonstrated experience with complex projects in the benefits industry (preferably Health & Benefits), or other related experience

Work Environment

• The work is typically performed in a normal office environment on site at Benefit Harbor or in a remote home office. Some extended hours may be required
• Very limited travel may be required.

Suggested Schedule

This is a full-time exempt position. General hours of operation are Monday through Friday between the hours of 8 am to 5 pm with some flexibility to support teams throughout the continental US. 

• Occasional evening or weekend hours may be required during peak periods.