ERP & Enterprise Applications Lead

ERP & Enterprise Applications Lead

Salary

$83,079.10 - $131,897.22 Annually

Location

City Hall: 13000 William Dodson Parkway, Farmers Branch, TX

Job Type

Full Time

Job Number

01578

Department

Innovation & Technology

Division

Innovation & Technology

Opening Date

07/09/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Position Summary

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Target Hiring Range: $97,744.96 - $107,488.15

If youre looking to learn, grow, and make an impact with one of the top workforces in the Dallas/Fort Worth Metroplex, this is where you belong! We are looking for a strong candidate to join the Enterprise Applications team in our Innovation & Technology Department. The candidate will share responsibilities for the operational functionality of the Tyler Enterprise ERP ecosystem and other applications.

The ERP & Enterprise Applications Lead is responsible for providing coordination of team activities with the Enterprise Applications Team. This includes anticipating, recognizing and resolving issues; overseeing team processes and assessing areas of opportunity to build team skills and improve effectiveness and efficiency. In addition, this position helps the organization leverage technology to improve business processes and increase productivity by providing business and systems analysis, recommendations for business process changes, and technology recommendations. This is a highly engaging role that will require critical thinking, thought Leadership, cross-functional collaboration and a strong customer-service mindset.

Essential Job Functions

• Directly coordinates with staff, including overseeing and participating in team processes, assigning and prioritizing work, and assisting with setting employee goals.
• Provides leadership in delivering technical support and improving business processes; performs vendor management and oversight as needed and serves on the Change Advisory Board (CAB).
• Performs needs analysis and evaluation of new software systems; manages implementation of new software systems and applications; ensures coordination of strategy and initiatives;validates technical specifications and infrastructure requirements.
• Provides technical support, system administration and problem resolution for enterprise software.
• Utilizes best practices to implement, modify and upgrade enterprise software systems to support the needs of both the organization and system users.
• Ensures all application maintenance, changes, and upgrades are communicated to both internal and external stakeholders as appropriate.
• Implements systems and processes to ensure appropriate security, data integrity and data back-ups.
• Produces and executes unit test plans and test scripts; analyzes output, and ensures modifications are made as necessary to meet objectives.
• Assists with enforcing functional policies and procedures related to information systems and promotes a Cyber Security Awareness culture.
• Performs other related duties as required. Responsibilities may require working evenings and weekends, sometimes with little advanced notice, and on-call support.
• Acts as the primary contact for the vendor of assigned systems.
• Acts as the alternate system administrator for other enterprise systems.
• Acts as an escalation point and mentor to other staff as needed.
• Able to document complex business rules and interpret them into system workflow configurations.
• Travels to local off-site meetings, conferences and training.
• Assists in the development of strategic and tactical technology plans.
• Serves on various technology and organizational teams as needed.
• Maintains a broad knowledge of current and emerging technologies.
• Regular and consistent attendance for the assigned work hours is essential.

Education and Experience

Bachelor's Degree in Information Systems, Computer Science or similar field of study plus five (5) years of related work experience. Equivalent combinations of related education, experience, certification and training may also be considered.

Must have at least five (5) years of experience in the support, configuration or implementation of enterprise business applications such as Enterprise Resource Planning (ERP), Enterprise Content Management (ECM), LaserFiche, SharePoint, Public Safety Systems etc.

Employment is conditional upon successful completion of a criminal background check, Justice Information Services (CJIS) fingerprint criminal background check, drug and alcohol test, and a motor vehicle review.

Knowledge, Skills and Abilities

• Ability to plan, assign and supervise the work of others.
• Must be self-motivated and well-organized, with strong attention to detail and accuracy.
• Proficient in trouble shooting, researching and resolving technically challenging problems involving integrated systems.
• Excellent customer service, organizational ,interpersonal, and communication skills; strong critical thinking and decision-making skills.
• Strong knowledge of relational database concepts: views, tables, fields, and reporting.
• Proficient with creating complex and efficient reports; preferably using SSRS.
• Ability to understand, gather and document system requirements from the business users.
• Ability to realize, document and implement changes to increase reliability and efficiency.
• Ability to handle multiple projects and communicate effectively relating to those projects; effective in meeting deadlines.
• Experience with Microsoft Windows Operating Systems, basic PC desktop support, basic networking, and backup strategies and hardware.
• Experience working with relational databases, such as SQL Server.
• Experience supporting municipal government applications (e.g. Tyler Munis, Tyler Energov, Tyler lncode )
• Experience working with business Intelligence and reporting tools (e.g., Cognos, Crystal Reports, SSRS, or Power BI).

Special Requirements:

• A comprehensive background check, to include nationwide criminal, sex offender, motor vehicle review, education and employment verification, address history and SSN trace. A Criminal
• Justice Information Services (CJIS) fingerprint criminal background check. Must be able to comply with state and federal requirements for criminal justice security standards. A pre-employment drug and alcohol screen. This position will be subject to random drug and alcohol screening throughout employment.
• Responsibilities may require working evenings and weekends, sometimes with little advanced notice, and on-call support.

Licenses and Certificates:

Must possess a valid State of Texas Drivers License

Work Environment:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job ,the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up items. Specific vision abilities required by this job include close vision.

The City of Farmers Branch is proud to offer a competitive benefit package to all our full-time employees. Benefits begin on your first day.

Benefits offered include:

• Medical

• Dental

• Vision

• Life Insurance

• Long Term Disability

• TMRS Pension

• Empower Retirement

• Vacation, Sick and Paid Holidays

• 4-Day Work-Week

• For most city positions. Ask your hiring manager for more information!

• Tuition Reimbursement

Please visit our Benefits page for more information: https://farmersbranch.attract.neogov.com/p/benefits.

01

Which best describes your level of education?

• High School Diploma or equivalent
• Associates Degree
• Bachelors degree
• Masters degree or higher

02

How many years of professional experience do you have supporting, configuring, administering, or implementing enterprise business applications?

• Less than 3 years
• 3 years to less than 5 years
• 5 years to less than 7 years
• 7 years to less than 10 years
• 10 or more years

03

Which of the following types of enterprise applications have you personally supported, configured, administered, or implemented in a professional capacity? Select all that apply.

• Enterprise Resource Planning system
• Financial management system
• Human resources or payroll system
• Utility billing system
• Community development, permitting, or licensing system
• Enterprise content or document management system
• Public safety system
• Customer relationship management or service request system
• Business intelligence or enterprise reporting platform
• None of the above

04

Which statement best describes your professional experience supporting or administering an Enterprise Resource Planning system?

• I have no professional ERP experience.
• I have used an ERP system primarily as an end user.
• I have provided limited technical or functional support for an ERP system.
• I have been directly responsible for supporting or configuring ERP modules.
• I have served as a primary administrator, technical lead, functional lead, or implementation lead for an ERP system.

05

Please indicate your level of professional experience supporting or administering Tyler Technologies enterprise applications, such as Tyler Munis, Tyler Enterprise ERP, Tyler EnerGov, or Tyler Incode.

• No experience
• End-user experience only
• Less than 2 years of technical or functional support experience
• 2 to 5 years of technical or functional support experience
• More than 5 years of technical or functional support experience

06

Which statement best describes your professional experience with SQL Server or another relational database platform?

• I have no professional experience with relational databases.
• I understand basic relational database concepts, including tables, views, fields, and relationships.
• I can write and modify basic SQL queries and use data to troubleshoot or research issues.
• I can write complex queries using joins, aggregations, subqueries, or other advanced techniques and regularly troubleshoot data-related issues.
• I have advanced experience with database administration, performance optimization, system integrations, data architecture, or other complex database responsibilities.

07

Which reporting or business intelligence tools have you used professionally to develop, modify, or support reports, dashboards, or data solutions? Select all that apply.

• SQL Server Reporting Services
• Power BI
• Cognos
• Crystal Reports
• Tyler reporting tools
• Another enterprise reporting or business intelligence platform
• I have used reports but have not developed or modified them.
• None of the above

08

Describe the most significant enterprise software implementation, major upgrade, or major system change you have worked on. Include the system involved, your specific role, the size or scope of the implementation, and your responsibilities for requirements gathering, configuration, testing, vendor coordination, communication, training, and go-live support, as applicable.

09

Describe a situation in which you worked with a department or business unit to improve a business process by making changes to technology, system configuration, or workflow. Explain the problem, how you gathered requirements, the solution you recommended, and the outcome.

10

Describe your experience leading or coordinating the work of technical or application support staff. Provide an example of how you assigned or prioritized work, managed competing requests, mentored another employee, or helped improve a teams effectiveness.

11

Describe a technically challenging problem you resolved that involved an enterprise application, a database, an integration, a vendor, or multiple business units. Explain how you investigated the issue, identified the cause, coordinated with others, and reached a resolution.

12

Do you possess a valid State of Texas Class C Drivers license?

• Yes
• No

13

The citys driving standards state that you cannot have more than 3 traffic citations in the past 3 years or a DWI/DUI conviction in the past 7 years. Have you received more than 3 citations in the past 3 years?

• Yes
• No

14

This position requires the ability to be on-call for special projects or provide support during evenings, weekends and/or holidays. Are you able to meet this requirement?

• Yes
• No

15

I understand that this position requires the ability to meet the criminal background regulations mandated by the Texas CJIS Security Policy.

• Yes
• No

16

Are you a current City of Farmers Branch employee?

• Yes
• No

Required Question

Employer City of Farmers Branch

Address 13000 William Dodson Pkwy

Farmers Branch, Texas, 75234

Phone 972.919.2555

Website http://www.farmersbranchtx.gov