Best Practices, Business Processes, Business Support, Communication Skills, Customer Acquisition, Customer Relations, Customer/Client Research, Data Collection, ERP (Enterprise Resource Planning), Help Desk, Identify Issues, Manufacturing, Needs Assessment, Organizational Skills, People Management, Problem Solving Skills, Process Improvement, Support Documentation, Team Player, Time Management, User Interface/Experience (UI/UX), Workplace Issues
We are seeking an ERP Support Specialist to join our team and serve as a key point of contact for internal users of our Epicor ERP system. This role is focused on providing front-line support, gathering issue details, and partnering closely with technical teams to ensure timely resolution of system-related requests.
This is an excellent opportunity for someone who understands Epicor and enjoys working directly with users across the business to solve problems and improve processes.
What You’ll Do:
- Act as the primary point of contact for employees experiencing issues or needing support within the Epicor ERP system.
- Gather detailed information from users to clearly define issues, requests, or system needs.
- Troubleshoot basic ERP questions and escalate more complex issues to the technical team.
- Track and document all support requests, ensuring timely follow-up and communication.
- Partner with internal teams to ensure issues are resolved efficiently and effectively.
- Assist in user training and provide guidance on best practices within Epicor.
- Help maintain clear documentation and support materials for end users.
- Build strong relationships with departments across the organization to better understand business needs.
What We’re Looking For:
- 3+ years of experience working with ERP systems (Epicor experience strongly preferred).
- Strong understanding of Epicor functionality and how it supports business processes.
- Experience in a support, help desk, or user-facing role.
- Excellent communication skills with the ability to gather information and explain solutions clearly.
- Strong organizational skills with the ability to manage multiple requests at once.
- Customer-focused mindset with a collaborative approach.
- Ability to work both independently and as part of a team.
Work Environment:
- Hybrid role requiring proximity to Lancaster, PA.
- Combination of office and occasional manufacturing environment interaction.
Why Join Us
This role offers the opportunity to be a key connector between business users and technical teams, helping improve system adoption, user experience, and overall efficiency. If you enjoy problem-solving and working directly with people, this is a great opportunity to make an impact.
About ECore:Evolving materials for a changing worldCircularity isn’t just about reusing and recycling, it’s about empowering innovation and imagination. Together with our customers, we lead the effort in bringing new value to end-of-life materials through a 4-step circularity model. Driven by transformation and inspired by the versatility of rubber, Ecore is a rubber circularity company.