Job Description
ERP Support Specialist
Setting/Hours: Hybrid - Flexible Remote | M-F 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team.
Position Summary
We are seeking an ERP Support Specialist to provide functional support for multiple ERP platforms while serving as the primary liaison between business users, technical support teams, and managed service providers. This role is responsible for troubleshooting system issues, coordinating resolutions, supporting ERP enhancements, and ensuring users can effectively utilize ERP solutions to meet business objectives. The ideal candidate is a detail-oriented problem solver with strong communication skills, ERP support experience, and a customer-focused mindset.
Key Responsibilities
Provide day-to-day support for users of SAP Business One, IFS, and SAGE 100 ERP systems.
Serve as the primary point of contact between business users, technical support teams, and managed service providers.
Troubleshoot ERP-related issues, perform root cause analysis, and coordinate timely issue resolution.
Review, prioritize, and manage help desk tickets while ensuring effective communication throughout the resolution process.
Maintain documentation of support requests, issue resolutions, and knowledge base articles.
Support ERP system upgrades, testing, patches, and enhancements by validating functionality and assisting with deployments.
Monitor ERP system performance and identify opportunities to improve system reliability and user experience.
Collaborate with stakeholders to prioritize support requests, enhancements, and project initiatives.
Manage ERP user security, access permissions, and change management processes.
Track support activities and project progress using Jira or similar project management tools.
Partner with business users to identify process improvements and maximize ERP system effectiveness.
Bachelor's degree in Information Systems, Business Administration, or a related field, or equivalent professional experience.
Minimum of 1 year of ERP support or ERP administration experience.
Experience supporting ERP platforms such as SAP Business One, IFS, SAGE 100, or similar systems.
Strong troubleshooting, analytical, and problem-solving skills.
Experience using Jira or similar issue and project tracking platforms.
Knowledge of SQL, reporting tools, or database queries is a plus.
Excellent written and verbal communication skills with the ability to translate technical concepts for business users.
Strong organizational skills and attention to detail.
Self-motivated with the ability to manage multiple priorities and consistently meet deadlines.
Customer-focused professional with a collaborative approach to supporting end users and business operations.
Service-oriented professional who enjoys solving technical and business process challenges.
Strong communicator capable of building relationships with both technical teams and business stakeholders.
Organized, detail-oriented, and proactive in identifying opportunities for process improvement.
Adaptable team player who thrives in a fast-paced, collaborative environment.
Committed to delivering high-quality ERP support while driving user adoption and operational efficiency.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
- Administrative Skillsunmatched
- Atlassian JIRAunmatched
- Business Administrationunmatched
- Business Operationsunmatched
- Business Processesunmatched
- Change Managementunmatched
- Communication Skillsunmatched
- Customer Acquisitionunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Database Report Toolsunmatched
- Detail Orientedunmatched
- ERP (Enterprise Resource Planning)unmatched
- Establish Prioritiesunmatched
- Functional Testingunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Systems/Technology IS/IT Administrationunmatched
- Knowledge Baseunmatched
- Multiplatform/Cross-Platformunmatched
- Multitaskingunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Project Management Softwareunmatched
- Project Trackingunmatched
- Reliability Engineeringunmatched
- Root Cause Analysisunmatched
- SAPunmatched
- SQL (Structured Query Language)unmatched
- Security Monitoringunmatched
- Software Patchesunmatched
- Support Documentationunmatched
- System Testunmatched
- Systems Administration/Managementunmatched
- Systems Reliabilityunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Time Managementunmatched
- User Interface/Experience (UI/UX)unmatched
- Writing Skillsunmatched
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