ERP Support Specialist - Finance

Overview:

This position is located in Mexico City, Mexico.

 

Are you passionate about helping businesses run smarter, faster, and more efficiently? Do you thrive in an international environment where your expertise truly makes an impact? Join our dynamic team and become a key player in supporting, optimizing, and evolving our global Dynamics 365 Finance & Operations platform. Here, you’ll work with modern technology, collaborate with experts across countries, and contribute to meaningful improvements that reach users worldwide. If you're driven by problem‑solving, continuous learning, and being part of a supportive, forward‑thinking culture — this is the place for you.

 

Join our dynamic team and become a key player in supporting, optimizing, and evolving our global Dynamics 365 Finance & Operations platform.

Responsibilities:

• Providing ongoing support to super users and business analysts, triaging issues, and ensuring timely resolution
• Ownership of incident, change or service requests until closure
• Ensure that backlog is monitored in ServiceNow and acted upon according to business priorities
• Collaborate with cross-functional teams to ensure high-quality solution delivery and knowledge transfer to super users and team members
• Facilitate super user training and UAT testing related with code release cycles
• Participate in initiatives, contributing business knowledge and application insights
• Some tasks and projects may be assigned under the direction of the supervisor.

Qualifications:

• Bachelor’s degree within IT/ Logistics/Finance
• Have 3+ years of experience as a Consultant with D365F&O or AX2012 or another ERP, ideally within international or multi-cultural enterprises
• Are familiar with ServiceNow or Azure DevOps
• Possess strong understanding of wholesale, finance and hub processes
• Communicate fluently in English and bring a collaborative mindset to team assignments
• Travel availability is expected

Required Skills

• Have a proven ability to translate business needs into system functionalities
• Are comfortable working with diverse stakeholders in fast‑changing environments
• Proven ability to work efficiently under pressure and handle demands from multiple teams simultaneously
• A proactive, solution-oriented mindset

 

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

 

#LI-DM3