ERP Support Specialist II

Description:

Key Responsibilities:

Provides advanced ERP system support by diagnosing and resolving moderately complex technical issues. This role is responsible for supporting, configuring, maintaining, and enhancing the organization's Epicor Kinetic SaaS Enterprise Resource Planning (ERP) environment. This role serves as a technical resource for ERP users across multiple functional areas, including Manufacturing, Supply Chain, Inventory, Engineering, Finance, Customer Service, and Quality.  

Working closely with business stakeholders and the IT team, the ERP Support Specialist analyzes business requirements, develops ERP solutions using Epicor's supported customization tools, provides user support, and helps optimize business processes while ensuring solutions remain compatible with Epicor SaaS updates.

All roles at Signia are expected to support the company’s operating model (SOAR) and contribute to the organization’s business value drivers, Profitable New Business, Productivity, Precision M&A, and Value-Based Pricing, through operational excellence, continuous improvement, collaboration, and customer focus.

Key Deliverables of the Position

1) Diagnose and resolve moderately complex ERP system issues.

2) Support ERP implementations, upgrades, and system configuration changes.

3) Provide technical training and guidance to ERP users.

4) Collaborate with IT and engineering teams to resolve system issues.

5) Analyze recurring problems and recommend process improvements.

6) Maintain ERP documentation and troubleshooting resources.

Requirements:

Education and Experience

• Bachelor’s degree in Information Systems or related discipline
• 2–4 years of ERP support experience
• Works under general supervision
• Programming or software development experience preferred, particularly experience working with APIs, system integrations and ERP-related development.

Technical Competencies

1) ERP troubleshooting and incident resolution

2) Enterprise application configuration

3) ERP implementation support

4) User training and technical documentation

5) System performance monitoring

6) Cross-functional technical collaboration

7) Problem analysis and resolution

8) ERP workflow understanding

9) Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point

10) Excellent Communication Skills – both verbal and written

Behavioral Competencies – Demonstrates behaviors consistent with our values

1) Thinks and acts like an owner

• Uses company resources wisely & cost-effectively
• Shows pride in the organization and a commitment to its long-term success
• Takes full responsibility for their actions
• Holds self to high standards of performance and integrity

2) Demonstrates high integrity

• Consistently acts with honestly, transparency and high ethics
• Makes decisions based on what is morally right
• Owns their actions and holds self-accountable

3) Puts team above self; in it together

• Prioritizes team and company over personal gain
• Collaborates with team members within the department and across all functions
• Contributes to a positive, inclusive work environment

4) Innovates and improves

• Actively supports or initiates continuous improvement efforts
• Shares ideas and suggests solutions that enhance team or business performance
• Stays open to feedback and embraces changes
• Demonstrates a bias towards action

5) Honors commitments

• Consistently follows through on project timelines, meeting and deliverables
• Takes ownership for responsibilities and delivers results
• Makes and holds commitment
• Communicates proactively when challenges arise and adjusts plans to stay on track

Equal Opportunity Employer/Protected Veteran/Disability/E-Verify

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