ERP Support Specialist

Drive Business Success as a D365 Finance & Operations ERP Support Specialist

This Jobot Job is hosted by: Emily Klopfenstein
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Salary: $70,000 - $85,000 per year

A bit about us:

Join a well-established, family-owned organization with nearly a century of industry leadership and a reputation for quality, innovation, and exceptional customer service. Employees are empowered to make meaningful contributions while working in a collaborative environment that values safety, integrity, continuous improvement, and long-term professional growth. The organization is committed to investing in its people, modern technology, and operational excellence to deliver outstanding results for customers around the world.

Why join us?

• Nearly a century of industry leadership with a reputation for quality and innovation.
• Family-owned organization that values integrity, collaboration, and continuous improvement.
• Committed to employee growth, workplace safety, and operational excellence.
• Empowering employees to make meaningful contributions that support customers worldwide.

Job Details

An established organization is seeking an ERP Support Specialist to support business operations by responding to ERP support tickets within Microsoft Dynamics 365 Finance & Operations (D365 F&O) and related integrated ISV solutions. This role focuses on troubleshooting issues, identifying root causes, and delivering effective solutions while maintaining system integrity and following best practices.

The ERP Support Specialist serves as a bridge between business operations and the ERP team by analyzing business needs, resolving support requests, and recommending process improvements. The position also plays an active role in ongoing D365 F&O implementation efforts, system enhancements, and long-term application support.

Key Responsibilities
ERP Support & Analysis

• Respond to and resolve ERP support tickets within D365 F&O and integrated ISV applications.
• Troubleshoot issues, replicate scenarios, and identify root causes.
• Serve as a functional, and when applicable, technical subject matter expert for D365 F&O Finance, Supply Chain, and integrated solutions.
• Analyze business needs and recommend effective system solutions.
• Conduct business process analysis and translate requirements into functional design documentation.

Design, Configuration & Enhancements

• Configure D365 F&O according to business requirements and Microsoft best practices.
• Coordinate with external developers and consultants to resolve system gaps and implement enhancements.
• Support ERP implementation activities and continuous system improvements.

Testing & Deployment

• Assist with User Acceptance Testing (UAT), including test planning, test case creation, defect tracking, and issue resolution.
• Collaborate with internal stakeholders, consultants, and developers on integrations, customizations, and data migration activities.

Training & Continuous Improvement

• Develop user documentation and deliver end-user training.
• Identify trends and recommend process and system improvements that enhance efficiency and performance.

Governance & Standards

• Partner with cross-functional teams to ensure changes comply with system governance, security standards, data integrity requirements, and established best practices.

Qualifications & Requirements
Education & Experience

• Bachelor's degree in a related field preferred.
• 1-2 years of relevant ERP support or business systems experience preferred.
• Microsoft Dynamics 365 Finance and Supply Chain certifications preferred.

Required Skills

• Experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills with cross-functional teams.
• Ability to document issue resolutions and create end-user documentation.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Proficiency with Microsoft Office applications, including SharePoint, Visio, PowerPoint, Word, and Excel.

Preferred Skills

• Experience with Sana or other eCommerce platforms.
• Experience with sales tax solutions such as Avalara, CCH, or Vertex.
• Knowledge of SQL and Microsoft Power Platform.
• Experience with SQL Reporting Services (SSRS) or related Microsoft reporting technologies.
• Willingness to continuously learn new ERP functionality, modules, and technical and functional capabilities.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

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