CONSTRUCTION TECHNOLOGY SUPPORT ANALYST Carter Machinery Company, Inc
Salem, VA11 days ago
- $21.56–$27.10 Per Hour
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Skills
- Analysis Skillsunmatched
- Business Analysisunmatched
- Business Intelligence Softwareunmatched
- Business Process Managementunmatched
- Business Processesunmatched
- Business Skillsunmatched
- Business Solutionsunmatched
- Business Supportunmatched
- Change Managementunmatched
- Communication Skillsunmatched
- Compensation Managementunmatched
- Computer Scienceunmatched
- Continuous Improvementunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Data Entryunmatched
- Data Qualityunmatched
- Decision Supportunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Documentation Standardsunmatched
- ERP (Enterprise Resource Planning)unmatched
- Enterprise Applicationsunmatched
- Establish Prioritiesunmatched
- Federal Governmentunmatched
- Financeunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Industrial Engineeringunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Softwareunmatched
- Knowledge Baseunmatched
- Manufacturingunmatched
- Manufacturing Systemsunmatched
- Microsoft Dynamicsunmatched
- Microsoft Excelunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Oracleunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Power BIunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Analysisunmatched
- Purchasing/Procurementunmatched
- Relational Databases (RDBMS)unmatched
- Reporting Dashboardsunmatched
- Reporting Skillsunmatched
- Requirements Managementunmatched
- Root Cause Analysisunmatched
- SAPunmatched
- SQL (Structured Query Language)unmatched
- Software Administrationunmatched
- Standard Operating Procedures (SOP)unmatched
- Supply Chainunmatched
- System Operationsunmatched
- Systems Analysisunmatched
- Systems Maintenanceunmatched
- Technical Supportunmatched
- Test Plan/Scheduleunmatched
- Testingunmatched
- Training/Teachingunmatched
- United States Citizenunmatched
- Work From Homeunmatched
- Writing Skillsunmatched
Description
Basic Function: Provides functional and technical support for the organization's SYSPRO ERP system and related business applications by assisting users, troubleshooting issues, analyzing business processes, and supporting system enhancements that improve operational efficiency across the organization.
Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.
Primary Responsibilities:
- Support day-to-day operation of the ERP system.
- Analyze, troubleshoot, and resolve ERP system issues while identifying root causes and implementing sustainable solutions.
- Analyze business processes and recommend system improvements.
- Work with users to understand operational requirements.
- Configure ERP functionality under senior guidance.
- Assist with testing software updates and new functionality.
- Document business processes and system procedures.
- Develop reports, dashboards, and data analyses to support business decision-making.
- Perform root cause analysis of recurring issues.
- Coordinate with software vendors and IT when technical support is required.
- Participate in ERP implementation and continuous improvement projects.
- Develop training materials, conduct user training, and maintain system documentation and standard operating procedures.
- Assist with user security, roles, and permissions
- Monitor ERP system performance and recommend improvements
- Maintain ERP documentation and knowledge base
- Develop and execute test plans for software enhancements
- Assist with data validation, data imports, and data integrity activities
- Participate in change management and deployment activities
- Identify opportunities to automate manual business processes
- Support integration between ERP and other business applications
Job Scope: Supports the organization's ERP environment by providing functional and technical assistance for business applications used across manufacturing, purchasing, inventory, finance, and customer service. Works under general supervision to analyze business processes, troubleshoot system issues, implement system improvements, and support end users. The position exercises independent judgment in diagnosing problems, recommending solutions, and coordinating with business users, IT staff, and software vendors to improve operational effectiveness.
Work Location & Presence Expectations
- This position is designated as an on-site role.
- Regular physical presence at OCC facilities is required to effectively support IT initiatives.
- While occasional remote work may be approved based on business needs, the primary work location is an OCC facility.
Minimum Qualifications Required:
Education: Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, Industrial Engineering, or related discipline. Equivalent combinations of education and directly related experience may be considered.
Required Experience:
- Two to four years of experience supporting enterprise business applications, ERP systems, manufacturing systems, or other complex business software.
- Experience analyzing business processes and troubleshooting software or data-related issues.
- Experience working directly with end users to identify requirements and resolve system issues.
- Experience creating reports, analyzing data, and documenting business processes.
Preferred Experience:
- Experience supporting an ERP platform such as SYSPRO, SAP, Oracle, Microsoft Dynamics, Epicor, or Infor.
- Experience within a manufacturing or supply chain environment.
- Experience using SQL for basic queries and troubleshooting.
- Experience with Power BI or similar business intelligence tools.
- Familiarity with inventory, purchasing, production, or finance business processes.
Essential Skills, Abilities & Knowledge:
Technical Skills:
- Ability to quickly learn complex enterprise software applications.
- Strong analytical and problem-solving skills.
- Advanced Microsoft Excel skills, including PivotTables, lookups, formulas, and data analysis.
- Working knowledge of relational databases.
- Basic SQL querying skills.
- Ability to interpret business requirements and translate them into system solutions.
- Strong documentation skills.
- Ability to create reports and analyze business data.
Business Skills:
- Excellent customer service orientation.
- Strong written and verbal communication skills.
- Ability to communicate technical information to non-technical users.
- Strong organizational and prioritization skills.
- Ability to manage multiple assignments simultaneously.
- Strong attention to detail.
- Ability to work independently and collaboratively.
- Commitment to continuous learning.
Working Conditions: This is a partially sedentary job which also requires the ability to physically move around the building and navigate the manufacturing floor and equipment. The position requires sight sufficient for computer use and requires an individual with hearing sufficient for extensive, direct and/or telephone communication with management, employees, vendors, customers and suppliers. Requires an individual with the ability to enter data into a computer. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.
This role involves work contracted by the U.S. government and/or other federal agencies, which requires that all personnel involved in such work are U.S. citizens or Lawful Permanent Residents. Thus, a qualified candidate for this position must be able to present valid documentation indicating that they are a U.S. citizen or Lawful Permanent Resident.
Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Additional Compensation Information: The posted pay range reflects the established base salary or hourly wage range for this position. Individual compensation is determined based on qualifications, experience, skills, internal equity, and business needs. New hires are typically hired below the midpoint of the range. Eligible positions may receive applicable shift differentials, skill premiums, or other forms of additional compensation.
The regular schedule for this position is 8:00 a.m. - 5:00 p.m. Monday - Friday with some schedule flexibility required
40 hours/week
Numbers & Facts
| Location | Roanoke, VA |
| Industry | All |
| Website | http://www.occfiber.com/ |
About Company
Corporate Overview
From the development of our first cables through our current product offering, which ranks among the industry's most comprehensive, Optical Cable Corporation (OCC®) is a company that provides uncompromising product quality and performance, with solutions for a multitude of market applications.
OCC has earned a reputation as an industry leader, an innovator and a designer of some of the highest-performing cabling and connectivity products available. For years, OCC has been internationally recognized for pioneering the design and production of fiber optic cables. Today, OCC is internationally recognized as a leader in engineering and manufacturing a complete line of top-tier cabling and connectivity solutions, including products and solutions suitable for the most demanding applications.
Optical Cable Corporation:
We started by revolutionizing the design of a cable. We evolved to change the way the world communicates.
Founded in 1983, OCC was among the first companies to realize the potential of fiber optics through designing and manufacturing some of the most reliable, rugged and innovative cable products in the world. The U.S. Military needed an extremely strong, lightweight, rugged, and survivable fiber optic cable, able to efficiently transmit previously unprecedented volumes of data in the field. OCC and its engineers were at the forefront of the development of the tight-buffered, tight-bound cable technology that met these criteria. The result: cables that were easy to deploy and performed under the harshest of conditions.
OCC's success in the battlefield provided a foundation for the creation of a broad fiber optic cable offering built on the evolution of our technologies, as well as opportunities to expand our product offerings beyond fiber optic cabling.
OCC has evolved into a world-class provider of a complete line of fiber optic and copper cabling and connectivity products to a broad customer base. While out heritage started with military, our expertise now extends in to the enterprise, broadcast, industrial, harsh environment, and various specialty markets, and reaches worldwide through our network of distributors with customers in more than 70 countries.
The acquisition of two industry leaders enables OCC to easily transition from a leading provider of fiber optic cables to a company offering a complete integrated suite of cabling and connectivity solutions.
Located just outside of Asheville, our North Carolina facility manufactures products using innovative and patented technologies, offering our customers a full range of fiber optic and copper data communication connectivity products. OCC engineers at this facility actively develop products not only to enhance connectivity and networking, but also to establish test and measurement standards for the entire communications industry.
Our Dallas, Texas facility provides OCC with innovative expertise and the capability to manufacture specialty fiber optic connectors and connectivity solutions of military and harsh environment applications. OCC's groundbreaking innovations in hardened connectors have become the standard for field tactical military communications, stadium broadcasts, and critical mining applications.
By expanding our capabilities and product offerings, we have strategically positioned OCC to support our customers' need for increasingly sophisticated communications infrastructure and end-to-end cabling and connectivity solutions. Before being acquired by OCC, each new facility was a world-class technology leader in its own right. Now, together as Optical Cable Corporation, we have become a total cabling and connectivity solutions provider for our customers.
TODAY- Helping the world communicate faster.
Today OCC products are at work from mission critical data center applications to broadcast cables transmitting on location; consistently meeting the demanding survivability standards for the toughest environmental and mechanical stresses. From extreme temperatures to dust, chemicals, and vibration- even in mining applications where installations stretch for miles- OCC products are relied upon time and time again for successful environmental and safety monitoring; equipment control; security; and voice, data and video communications. We are proud that our products provide the conduit that helps businesses, government, and the military communicate with speed and clarity.
OCC's reliable, high-quality, warranted products must meet the company's own tough standards- which are often more stringent that industry standards. We utilize customized and proprietary control and automation systems in our manufacturing processes to meet our precise tolerance and performance levels.
OCC is headquartered in Roanoke, Virginia, and each of our three manufacturing facilities is located in the U.S. OCC's quality-management system and manufacturing facilities in Roanoke, Asheville, and Dallas are ISO 9001:2008 registered, and our Roanoke and Dallas facilities are certified by the U.S. Department of Defense as MIL-STD-790F, a reflection of strict compliance with government requirements.
OCC provides resources to educate engineers, network designers, architects and the industry as a whole on the benefits of emerging cabling and connectivity technologies. Because the best way to maintain our record of performance is to help out customers find the right product for their installation and make sure it is installed flawlessly.
With manufacturing facilities located within the U.S., the company is also seen as an industry and community leader. OCC employees are active and take leadership roles in a variety of industry, professional and community service organizations.
OCC is:
The future holds new opportunities, and efficient communication will play a critical role in realizing the promise of a world where connections are more instantaneous, communication is clearer and people are more connected. And OCC will be there.
OCC has pioneered the advent of many innovations that have revolutionized the high-speed data industry.
OCC continues to drive standards for emerging technology such as 10GbE over copper connectivity and cabling, Category 6a cabling standards and Extended Power over Ethernet. Our dedication to designing exceptional fiber optic and copper cable and connectivity components keeps us at the forefront of the telecommunication industry. Gigabit Ethernet, 10 Gigabit Ethernet and emerging technologies, like 40/100 Gigabit Ethernet are placing new stresses on communications systems and presenting new challenges to our industry. OCC is making the most of these opportunities with one of the industry's widest array of structured communications product and solutions. We pledge to stay at the forefront of innovation- keeping pace with the growing demands of an increasingly connected world.
OCC Quality Assurance
Quality is the guiding principle at Optical Cable Corporation. The OCC approach to quality requires each of us, individually and in teams, to understand, anticipate, and surpass the expectations of our customers. Quality demands continuous improvements in all of our processes, products, and services. Our success depends on our ability to learn from past experience, to embrace change, and to achieve the full involvement of all of our employees. The Optical Cable Corporation Quality Management System is certified to ISO 9001:2008, the internationally recognized standard for quality management systems. The company's expertise assures that each customer will receive the highest quality of products and service on each and every product. Optical Cable Corporation is a leading manufacturer of fiber optic cable assemblies and copper assemblies for voice, data and video worldwide. OCC provides connectivity solutions for some of the largest distributors and OEM accounts in the world. We provide both standard and custom solutions for our customer's specific requirements.
Optical Cable Corporation conducts rigorous inspections to ensure the quality and reliability of all of our products. Extensive environmental and mechanical testing is performed on each product type to verify compliance on a continuing basis. Independent testing and verification laboratories continue to verify out compliance to UL, MSHA, and other applicable product standards. If you are an existing customer, you have experienced our rapid delivery, product knowledge, quality assurance, and high level of service. If you are a new customer, give us a call. You will be pleased with our quality.
OCC Warranties
Network integrity is an essential component to modern building infrastructure. Increasingly, more emphasis is being put on installing datacom components that provide both flawless performance and exceptional reliability. OCC recognizes the importance of a reliable, structured communications system and is committed to providing cabling and connectivity solutions that exceed industry standards. By purchasing OCC products, our customers can be assured that they are getting components that are fully warranted by OCC according to the applicable warranty statement. To learn more about OCC's warranty statements, please contact OCC Corporate Headquarters.
From the development of our first cables through our current product offering, which ranks among the industry's most comprehensive, Optical Cable Corporation (OCC®) is a company that provides uncompromising product quality and performance, with solutions for a multitude of market applications.
OCC has earned a reputation as an industry leader, an innovator and a designer of some of the highest-performing cabling and connectivity products available. For years, OCC has been internationally recognized for pioneering the design and production of fiber optic cables. Today, OCC is internationally recognized as a leader in engineering and manufacturing a complete line of top-tier cabling and connectivity solutions, including products and solutions suitable for the most demanding applications.
Optical Cable Corporation:
We started by revolutionizing the design of a cable. We evolved to change the way the world communicates.
Founded in 1983, OCC was among the first companies to realize the potential of fiber optics through designing and manufacturing some of the most reliable, rugged and innovative cable products in the world. The U.S. Military needed an extremely strong, lightweight, rugged, and survivable fiber optic cable, able to efficiently transmit previously unprecedented volumes of data in the field. OCC and its engineers were at the forefront of the development of the tight-buffered, tight-bound cable technology that met these criteria. The result: cables that were easy to deploy and performed under the harshest of conditions.
OCC's success in the battlefield provided a foundation for the creation of a broad fiber optic cable offering built on the evolution of our technologies, as well as opportunities to expand our product offerings beyond fiber optic cabling.
OCC has evolved into a world-class provider of a complete line of fiber optic and copper cabling and connectivity products to a broad customer base. While out heritage started with military, our expertise now extends in to the enterprise, broadcast, industrial, harsh environment, and various specialty markets, and reaches worldwide through our network of distributors with customers in more than 70 countries.
The acquisition of two industry leaders enables OCC to easily transition from a leading provider of fiber optic cables to a company offering a complete integrated suite of cabling and connectivity solutions.
Located just outside of Asheville, our North Carolina facility manufactures products using innovative and patented technologies, offering our customers a full range of fiber optic and copper data communication connectivity products. OCC engineers at this facility actively develop products not only to enhance connectivity and networking, but also to establish test and measurement standards for the entire communications industry.
Our Dallas, Texas facility provides OCC with innovative expertise and the capability to manufacture specialty fiber optic connectors and connectivity solutions of military and harsh environment applications. OCC's groundbreaking innovations in hardened connectors have become the standard for field tactical military communications, stadium broadcasts, and critical mining applications.
By expanding our capabilities and product offerings, we have strategically positioned OCC to support our customers' need for increasingly sophisticated communications infrastructure and end-to-end cabling and connectivity solutions. Before being acquired by OCC, each new facility was a world-class technology leader in its own right. Now, together as Optical Cable Corporation, we have become a total cabling and connectivity solutions provider for our customers.
TODAY- Helping the world communicate faster.
Today OCC products are at work from mission critical data center applications to broadcast cables transmitting on location; consistently meeting the demanding survivability standards for the toughest environmental and mechanical stresses. From extreme temperatures to dust, chemicals, and vibration- even in mining applications where installations stretch for miles- OCC products are relied upon time and time again for successful environmental and safety monitoring; equipment control; security; and voice, data and video communications. We are proud that our products provide the conduit that helps businesses, government, and the military communicate with speed and clarity.
OCC's reliable, high-quality, warranted products must meet the company's own tough standards- which are often more stringent that industry standards. We utilize customized and proprietary control and automation systems in our manufacturing processes to meet our precise tolerance and performance levels.
OCC is headquartered in Roanoke, Virginia, and each of our three manufacturing facilities is located in the U.S. OCC's quality-management system and manufacturing facilities in Roanoke, Asheville, and Dallas are ISO 9001:2008 registered, and our Roanoke and Dallas facilities are certified by the U.S. Department of Defense as MIL-STD-790F, a reflection of strict compliance with government requirements.
OCC provides resources to educate engineers, network designers, architects and the industry as a whole on the benefits of emerging cabling and connectivity technologies. Because the best way to maintain our record of performance is to help out customers find the right product for their installation and make sure it is installed flawlessly.
With manufacturing facilities located within the U.S., the company is also seen as an industry and community leader. OCC employees are active and take leadership roles in a variety of industry, professional and community service organizations.
OCC is:
- Listed on the NASDAQ Global Market (ticker symbol: OCC)
- ISO 9001:2008 registered, and its Roanoke and Dallas facilities are MIL-STD-790F certified
- The second largest manufacturer of multimode fiber optic cable for the North American enterprise market
- The premier manufacturer of ground tactical fiber optic cable for the U.S. military and its allies
- The holder of many patents for innovative technologies widely used throughout the industry
- Conscious of its carbon footprint and strives to employ "green" manufacturing techniques in all its manufacturing facilities
- A leader in technical support and customer service
- Named 2008 Exporter of the Year (Information Technology/Telecommunications) by ThinkGlobal, publisher of Commercial News USA, the official export-promotion magazine of the U.S Department of Commerce
- The recipient of numerous certifications, recognitions and awards from the U.S. Department of Defense, the U.S. Department of Commerce, the U.S. Patent Office, the Commonwealth of Virginia, Start-it magazine and the Roanoke-Blacksburg Technology Council
The future holds new opportunities, and efficient communication will play a critical role in realizing the promise of a world where connections are more instantaneous, communication is clearer and people are more connected. And OCC will be there.
OCC has pioneered the advent of many innovations that have revolutionized the high-speed data industry.
OCC continues to drive standards for emerging technology such as 10GbE over copper connectivity and cabling, Category 6a cabling standards and Extended Power over Ethernet. Our dedication to designing exceptional fiber optic and copper cable and connectivity components keeps us at the forefront of the telecommunication industry. Gigabit Ethernet, 10 Gigabit Ethernet and emerging technologies, like 40/100 Gigabit Ethernet are placing new stresses on communications systems and presenting new challenges to our industry. OCC is making the most of these opportunities with one of the industry's widest array of structured communications product and solutions. We pledge to stay at the forefront of innovation- keeping pace with the growing demands of an increasingly connected world.
OCC Quality Assurance
Quality is the guiding principle at Optical Cable Corporation. The OCC approach to quality requires each of us, individually and in teams, to understand, anticipate, and surpass the expectations of our customers. Quality demands continuous improvements in all of our processes, products, and services. Our success depends on our ability to learn from past experience, to embrace change, and to achieve the full involvement of all of our employees. The Optical Cable Corporation Quality Management System is certified to ISO 9001:2008, the internationally recognized standard for quality management systems. The company's expertise assures that each customer will receive the highest quality of products and service on each and every product. Optical Cable Corporation is a leading manufacturer of fiber optic cable assemblies and copper assemblies for voice, data and video worldwide. OCC provides connectivity solutions for some of the largest distributors and OEM accounts in the world. We provide both standard and custom solutions for our customer's specific requirements.
Optical Cable Corporation conducts rigorous inspections to ensure the quality and reliability of all of our products. Extensive environmental and mechanical testing is performed on each product type to verify compliance on a continuing basis. Independent testing and verification laboratories continue to verify out compliance to UL, MSHA, and other applicable product standards. If you are an existing customer, you have experienced our rapid delivery, product knowledge, quality assurance, and high level of service. If you are a new customer, give us a call. You will be pleased with our quality.
OCC Warranties
Network integrity is an essential component to modern building infrastructure. Increasingly, more emphasis is being put on installing datacom components that provide both flawless performance and exceptional reliability. OCC recognizes the importance of a reliable, structured communications system and is committed to providing cabling and connectivity solutions that exceed industry standards. By purchasing OCC products, our customers can be assured that they are getting components that are fully warranted by OCC according to the applicable warranty statement. To learn more about OCC's warranty statements, please contact OCC Corporate Headquarters.