Responsible for the design, development, and implementation of IT and ERP solutions that enable efficient business operations. Provides advanced technical support to functional areas by analyzing complex problems, designing applications and integrations, and delivering scalable ERP and enterprise system solutions.
ESSENTIAL FUNCTIONS
Provides Tier 2 and Tier 3 support for ERP and enterprise applications, ensuring system stability, performance, and user satisfaction.
Designs, develops, tests, and deploys application enhancements, integrations, and custom tools to extend ERP and business system functionality.
Leads the analysis and resolution of complex ERP and application issues, identifying root causes and implementing long-term solutions.
Develops, implements, and continuously improves IT and ERP processes to align with business objectives.
Collaborates with business stakeholders to gather requirements, design technical solutions, and document system configurations and workflows.
Installs, upgrades, and patches ERP and enterprise-level software in compliance with SOX and IT governance standards.
Designs and maintains production, development, testing, and training environments; controls access per security and compliance policies.
Develops and maintains interfaces with other enterprise systems, using tools such as SSIS, FTP, PowerShell, and SQL Server Agent”}
Participates in 24/7 on-call support and disaster recovery processes.
Coaches and mentors peers in ERP support techniques, T-SQL coding, and application development best practices.
Leads small to medium IT and ERP-related projects and manages deliverables to completion.
Identifies and drives opportunities to improve system performance, usability, and integration across platforms.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor's Degree in Computer Science, Information Systems, or related discipline preferred.
6+ years of professional IT and Information Systems experience.
Experience supporting and enhancing ERP systems (experience with 2020 Insight strongly preferred).
Experience in a manufacturing environment preferred.
Skills and Abilities
Strong understanding of ERP architecture, business process mapping, and data integrations between ERP and other enterprise systems.
Proficient in SQL, PL/SQL, or T-SQL development, including performance tuning and complex query design.
Experience with relational database systems such as Oracle, SQL Server, or DB2.
Experience in extending ERP functionality by developing custom applications, user interfaces, system interfaces, or automation scripts
Working knowledge of Windows Server environments.
Excellent analytical and problem-solving skills; capable of independently resolving complex issues.
Strong communication and collaboration skills; able to work effectively in cross-functional teams.
Custom Business Solutions, a Certified Woman-Owned Business Enterprise is a leader in information technology consulting and professional services specializing in the Southeastern Michigan and Mid-Michigan markets. Custom was founded in 1995 with two major goals: Develop long-term satisfied client relationships Develop long-term satisfied employee relationships
We solve our clients' business problems with solutions that create results commensurate with client expectations. We deliver these solutions in ways that make it easy for our customers to do business with us! Custom excels at the rapid implementation of business application solutions allowing us to deliver immediate value to our clients.
CUSTOM offers a wide variety of service options designed to provide our clients' flexible solutions and support. Custom provides skilled professionals with solid experience creating immediate value. Our company has developed a strong client base including industry leaders in insurance, healthcare, finance, accounting and public utilities.
At CUSTOM, we know the importance of talented people with the right technical skills. We understand being successful requires balance between exceptional interpersonal skills and technology. Taking these attributes into account, Custom is able to provide superior personalized service. This simple approach differentiates us from the competition. We call this the 'CUSTOM DIFFERENCE'.